Senior Contracts & Warranty Analyst

Alaska Air Group; SeaTac (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Alaska Airlines is seeking a Senior Contracts and Warranty Analyst to resolve issues with supplier contracts, warranty claims and operational performance. You will support warranty remedies, manage contract provisions, and escalate issues to senior leadership for better outcomes.

The role involves developing workflow for contract review, maintaining contract data in Trax, and collaborating across Tech Ops and Supply Chain Management to improve processes and supplier relationships.

Qualifications

• 4 years of experience in contracts, warranty, supply chain, airport operations or related fields.
• Bachelor’s degree in business administration or related field; or an additional two years of relevant training.

Responsibilities

• Serve as subject matter expert resolving issues with supplier contracts and warranty claims.
• Develop metrics, reporting, scorecards to track supplier performance.
• Escalate contract and warranty issues to leadership for improved outcomes.
• Maintain a contracts depository and ensure compliance across Tech Ops.
• Lead efforts to negotiate resolutions to supplier performance issues with RCCA plans.
• Collaborate with Procurement, Material Control, Engineering and other teams on supplier performance.

Skills

Contracts management

Warranty analysis

Supply chain coordination

SLA management

Education

Bachelor's degree in business administration

Tools

Trax

Job description

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Sr. Contracts and Warranty Analyst is a subject matter expert in resolving issues with supplier agreements, operational performance, service bulletin claims and warranty claims and maintains warranty provisions at Alaska Airlines (AS) and Hawaiian Airlines (HA). As an individual contributor, this role researches, prepares and analyzes data in support of warranty claims and commercial support remedies and participates in cross-functional efforts to enhance supplier contracts and escalates contractual issues, repetitive parts discrepancies and persistent warranty denials.

Key Duties

• Act as a subject matter expert in Tech Ops’ principal agent in resolving remedial issues with supplier contracts, operational performance, and warranty claims.

• Be recognized as a subject matter expert in supplier contracts to include rates, service level agreements (SLA's), and terms and conditions.

• Act as principal advisor on Supplier warranty matters within Tech Ops.

• Escalate contract and warranty issues to Supplier senior leadership to ensure contract adherence and obtain better outcomes for the company.

• Establish and maintain a contracts depository to manage existing contracts and agreements.

• Develop metrics, reporting, scorecards and related processes to track supplier performance.

• Lead efforts to negotiate resolutions to supplier performance issues with root cause corrective action (RCCA) plans.

• With minimal direction from leadership, exercise considerable judgement to make decisions in contracts and warranty to identify and resolve issues as they arise.

• Develop and own a workflow for collaborative contract review amongst all applicable Tech Ops & Supply Chain Management functions to ensure coverage and compliance.

• Collect feedback from Procurement, Material Control, Engineering and other Tech Ops and Supply Chain Management departments on supplier performance issues that require resolution.

• Lead efforts to maintain warranty terms data and related processes in Trax to aid in the successful identification and capture of warranty claims.

• Develop analytical reviews of contract management and warranty best practices in comparison with industry to implement process improvement.

• Conducts research and complete financial analyses (e.g., cost/benefit).

• Create strong customer and transportation carrier relationships.

• Provide feedback on performance and mentor other members of the team.

Job-Specific Experience, Education & Skills

Required

• 4 years of experience in contracts, warranty, supply chain, airport operations and/or other relevant fields.

• Bachelor’s degree in business administration or related field; or an additional two years of relevant training