Senior Contracts & Warranty Analyst

Alaska Airlines, Inc.; Honolulu (HI); On-site; USD 79,000 - 130,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Well-being and health benefits

401k match and bonuses

Job summary

Alaska Airlines is seeking a Sr. Contracts and Warranty Analyst to resolve issues in supplier contracts, warranty claims, and service bulletins. You will analyze data, support remedies, and collaborate with cross-functional teams including Tech Ops and Supply Chain to improve supplier contracts and performance.

Travel up to 15% may be required. The role emphasizes ownership of warranty data, metrics development, and analytical reviews to drive process improvements in a dynamic aviation

Qualifications

• 4 years of experience in contracts, warranty, supply chain, airport operations and/or other relevant fields.

Responsibilities

• Act as subject matter expert in Tech Ops on supplier contracts, warranties and performance.
• Escalate contract/warranty issues to supplier leadership for better outcomes.
• Establish and maintain a contracts depository; track performance with metrics and scorecards.
• Lead negotiations to resolve supplier performance issues using RCCA plans.
• Develop workflow for contract reviews across Tech Ops & Supply Chain teams.

Skills

Contracts

Warranty

Supply chain

Airport ops

Education

Bachelor's degree

Job description

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Sr. Contracts and Warranty Analyst is a subject matter expert in resolving issues with supplier agreements, operational performance, service bulletin claims and warranty claims and maintains warranty provisions at Alaska Airlines (AS) and Hawaiian Airlines (HA). As an individual contributor, this role researches, prepares and analyzes data in support of warranty claims and commercial support remedies and participates in cross-functional efforts to enhance supplier contracts and escalates contractual issues, repetitive parts discrepancies and persistent warranty denials.

Key Duties

• Act as a subject matter expert in Tech Ops’ principal agent in resolving remedial issues with supplier contracts, operational performance, and warranty claims.
• Be recognized as a subject matter expert in supplier contracts to include rates, service level agreements (SLA's), and terms and conditions.
• Act as principal advisor on Supplier warranty matters within Tech Ops.
• Escalate contract and warranty issues to Supplier senior leadership to ensure contract adherence and obtain better outcomes for the company.
• Establish and maintain a contracts depository to manage existing contracts and agreements.
• Develop metrics, reporting, scorecards and related processes to track supplier performance.
• Lead efforts to negotiate resolutions to supplier performance issues with root cause corrective action (RCCA) plans.
• With minimal direction from leadership, exercise considerable judgement to make decisions in contracts and warranty to identify and resolve issues as they arise.
• Develop and own a workflow for collaborative contract review amongst all applicable Tech Ops & Supply Chain Management functions to ensure coverage and compliance.
• Collect feedback from Procurement, Material Control, Engineering and other Tech Ops and Supply Chain Management departments on supplier performance issues that require resolution.
• Lead efforts to maintain warranty terms data and related processes in Trax to aid in the successful identification and capture of warranty claims.
• Develop analytical reviews of contract management and warranty best practices in comparison with industry to implement process improvement.
• Conducts research and complete financial analyses (e.g., cost/benefit).
• Create strong customer and transportation carrier relationships.
• Provide feedback on performance and mentor other members of the team.

Job-Specific Experience, Education & Skills

Required

• 4 years of experience in contracts, warranty, supply chain, airport operations and/or other relevant fields.
• Bachelor’s degree in business administration or related field; or an additional two years of relevant training/experience in lieu of this degree.
• Ability to develop and manage pricing agreements.
• Demonstrated change management, leadership, and presentation skills.
• Ability to travel up to 15%
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$78,850-$130,050 / year

Pay Details

HNL Location - $78,850 - $118,300

SEA Location - $86,700 - $130,050

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well‑being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;(2) Ensure that employment decisions are based only on valid job requirements; and(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) RegulationsAlaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Honolulu