Senior Contract Processing & Operations Manager

Westgate Resorts; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

401(k) with company match

Daily Pay

Tuition assistance

Parental leave

Job summary

Westgate Resorts is seeking an experienced Contract Processing Senior Manager to lead the daily operations of our Corporate Contract Processing Department onsite in Ocoee, FL.

This leadership role is responsible for managing contract processing teams, improving workflows, driving operational efficiency, ensuring contract accuracy, and partnering with cross-functional departments including Sales, Deeding, Closing, and Project Management.

Qualifications

• 5-8 years of progressive experience in timeshare operations, contract processing, or related fields.
• Minimum 2 years of leadership, supervisory, or management experience.
• Experience managing teams in a high-volume, deadline-driven environment.
• Strong leadership, employee coaching, and change-management abilities.

Responsibilities

• Lead and oversee daily operations of the Corporate Contract Processing Department.
• Mentor and develop contract processing team members to achieve goals.
• Monitor productivity, contract accuracy, workflow effectiveness, and service levels.
• Identify and implement process improvements to increase efficiency and client satisfaction.
• Coordinate onboarding, training, and cross-training to ensure consistency.
• Review and approve team time records in line with payroll policies.
• Manage contract documentation and workflow controls.
• Collaborate with Sales, Deeding, Closing Officers, and PM teams to resolve issues.
• Assess staffing levels and workload distribution for timely processing.
• Support system implementations and process testing as needed.

Skills

Leadership

Team management

Workflow optimization

Performance metrics

Communication

Stakeholder management

Microsoft Office

Education

Associate's degree in Business Administration or Hospitality Management

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Westgate Resorts is seeking an experienced Contract Processing Senior Manager to lead the daily operations of our Corporate Contract Processing Department onsite in Ocoee, FL.

This leadership role is responsible for managing contract processing teams, improving workflows, driving operational efficiency, ensuring contract accuracy, and partnering with cross-functional departments including Sales, Deeding, Closing, and Project Management.