Senior Content Strategy Leader: Messaging & Governance

Lumen Technologies; United States; On-site; USD 132,000 - 194,000; Full time

Benefits offered by this job

Health, Life, and wellness benefits

Bonus structure information during the

Career growth opportunities

Job summary

Lumen Technologies seeks a Senior Content Strategy Manager to translate business priorities into scalable messaging across channels. You will lead a team, set editorial standards, and partner with Brand, Product Marketing, Communications, and Digital Experience to improve messaging effectiveness and governance.

You will drive content systems, audience strategies, and lifecycle practices while ensuring consistency and customer understanding across journeys in a fast-moving, AI-focused environment.

Qualifications

• 7+ years in Content Strategy, Editorial Strategy, Information Architecture, Messaging Strategy, or related discipline.
• 2+ years leading content professionals, teams, or major content programs.
• Advanced knowledge of messaging architecture, content strategy, editorial practices, and audience communication.
• Experience developing and applying messaging frameworks and content-governance practices.
• Experience leading complex content initiatives across multiple functions.
• Experience improving content processes, systems, and reusable models.
• Experience presenting recommendations to senior stakeholders.
• Experience influencing decisions across functions without direct authority.
• Strong systems-thinking, planning, facilitation, and project-leadership capabilities.
• Experience operating in complex and fast-changing environments.
• Experience in B2B technology marketing or customer communication strategy preferred.

Responsibilities

• Content and messaging strategy: Translate priorities into actionable content plans, messaging frameworks, and audience-specific approaches across programs, products, campaigns, channels, and experiences.
• Functional leadership: Advance practices in messaging architecture, editorial strategy, voice and tone, taxonomy, information architecture, audience strategy, and content operations.
• Governance and consistency: Establish standards for messaging, positioning, editorial quality, and content governance across teams.
• Content systems and scalability: Lead development of content models, taxonomies, templates, modular frameworks, and lifecycle practices for personalization and reuse.
• Customer experience: Direct content strategy across journeys and omnichannel experiences to close gaps and improve understanding.
• Cross-functional partnership: Align creative and business functions and present evidence-based recommendations to senior stakeholders.
• Measurement and optimization: Set measures for clarity, usefulness, quality, and scalability; use insights to refine approaches.
• Team leadership: Develop content strategists, copywriters, and editorial contributors; manage resources and growth.
• Operational excellence: Improve intake, prioritization, planning, governance, review, and resource management.
• Scope and impact: Lead complex work across programs and audiences to influence outcomes.

Skills

Content strategy

Editorial strategy

Information architecture

Messaging strategy

Audience communication

Leadership

Stakeholder influence

Project leadership

Systems thinking

Change management

B2B tech marketing

Job description

Lumen Technologies seeks a Senior Content Strategy Manager to translate business priorities into scalable messaging across channels. You will lead a team, set editorial standards, and partner with Brand, Product Marketing, Communications, and Digital Experience to improve messaging effectiveness and governance.

You will drive content systems, audience strategies, and lifecycle practices while ensuring consistency and customer understanding across journeys in a fast-moving, AI-focused environment.