Senior Content Developer

Epicor; Philadelphia (Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health and wellness benefits

Opportunities for mentorship and career development

Free LinkedIn Learning licenses

Geographically specific education support

Inclusive workplace policies

Global mobility support

Job summary

Epicor is looking for a Senior Content Developer in Philadelphia. This role involves creating and reviewing product information, mentoring other team members, and ensuring content meets high standards throughout the software development lifecycle.

The ideal candidate has 3 to 5 years of experience in technical writing, excellent communication skills, and a good grasp of Agile methodology. A commitment to diversity and inclusion is emphasized, making Epicor an equal-opportunity employer.

Qualifications

• 3 to 5 years of experience in creating documentation, technical writing, and product content strategies.
• Experience in SaaS, enterprise software, or other software product environments.
• Familiarity with software development lifecycles and release processes.

Responsibilities

• Writes technical and user information for projects.
• Completes self and peer reviews of content, providing mentoring.
• Identifies and proactively recommends content updates based on product enhancements.
• Coaches and mentors Content Developers.

Skills

Excellent English verbal and written communication skills

Ability to do independent research and make recommendations

Knowledge of Agile methodology

Mentorship skills

Problem solving skills

Education

Bachelor’s degree (or equivalent experience)

Tools

Content creation tools

Job description

The Senior Content Developer follows own judgement on the creation, analysis, and review of product information. Collaborates with different areas of the organization on projects of broad scope and provides mentorship to other Content Developers.

What You Will Be Doing

• Writes technical and user information, bringing broad experience and new ideas to each project.
• Completes self and peer reviews of content, providing coaching and mentorship to others on consistency and simplicity of language.
• Reviews complex drawings and design reports, writes text with few errors, and leads the layout and design of materials.
• Uses the product software to review feature plans and is able to recommend appropriate content creation.
• Counsels with other areas of the business to understand and respond to content needs.
• Identifies and proactively recommends required content updates based on product enhancements.
• Ensures all content is complete and available on time throughout the software development lifecycle.
• Prioritizes projects independently and guides Content Developers in prioritization.
• Determines accurate time estimates for project tasks. Proactively researches product changes to determine scope for assigned areas.
• Identifies and recommends solutions to complex problems.
• Coaches and mentors Content Developers ensuring consistent and high standards of content delivery.

What You Will Likely Bring

• Excellent English verbal and written communication skills.
• Ability to do independent research and make recommendations.
• Originality and thought leadership. Strong interpersonal skills, including an ability to work comfortably with SMEs (Subject Matter Experts).
• Experience working closely with product management and product developments teams as part of the software development process.
• Knowledge of Agile methodology. Mentorship skills. Working knowledge of content creation tools. Problem solving skills.

What Could Set You Apart

• 3 to 5 years applicable experience in creating documentation, learnings, technical writing, and product content strategies.
• Experience in SaaS, enterprise software, or other software product environments.
• Familiarity with software development lifecycles and release processes, especially frequent or CI/CD-style release cycles.
• ERP experience is helpful but not required.
• Experience using AI tools to improve content creation, workflow efficiency, or content development processes.
• Portfolio, writing samples, or examples of prior work are helpful but may not be required.
• Bachelor’s degree (or equivalent experience).

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role but your experience doesn’t match every qualification of the job description, that’s okay—consider applying regardless.

We are an equal‑opportunity employer.