Senior Content Developer

EPIND Epicor India; Minneapolis (MN); On-site; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health benefits

Internal mobility

Mentoring program

Global mobility

Work-life balance

Career development

Job summary

Epicor is seeking a Senior Content Designer to shape how our enterprise software speaks to users across manufacturing, distribution, and retail. You will define content standards, shape the product voice, and design content for traditional experiences and AI-driven interactions.

You will collaborate with design, product, and engineering to drive content strategy from discovery to delivery, conduct audits, and improve information architecture to reduce cognitive load and boost usability.

Qualifications

• 5–8 years' experience in Content Design, UX Writing, or Content Strategy.
• Portfolio showing clear, user-centered content and interaction design.
• Experience defining product voice, tone, and scalable content systems.
• Experience writing UI microcopy, onboarding, contextual guidance, and system‑generated content.
• Experience incorporating AI into content design with tooling for drafting and analysis.

Responsibilities

• Define and maintain content standards across Epicor products, including UI copy, microcopy, onboarding, contextual help, error states, empty states, and in‑product messaging.
• Establish and evolve the product voice, terminology framework, and writing patterns for consistency across teams and AI‑driven experiences.
• Design content for AI-powered features, including conversational interfaces, agent responses, system‑generated summaries, smart recommendations, and autonomous workflow notifications.
• Partner with Product Designers, Product Managers, and Engineers throughout the product lifecycle, contributing content strategy from discovery through delivery.
• Lead content audits and information architecture improvements to simplify workflows and improve usability.

Skills

Content Design

UX Writing

Content Strategy

AI in Content Design

Stakeholder Management

Tools

Cursor

Claude

GitHub Copilot

Job description

Shape how enterprise software speaks! As a Senior Content Designer, you will define the language that powers the experience of Epicor products used across manufacturing, distribution, supply chain, and retail industries. Every label, message, workflow, and AI‑generated response plays a critical role in helping skilled operators complete complex work with confidence. You will be responsible for establishing content standards, shaping the product voice, and designing content for both traditional product experiences and emerging AI‑driven interactions.

What you will be doing:

• Define and maintain content standards across Epicor products, including UI copy, microcopy, onboarding, contextual help, error states, empty states, and in‑product messaging.
• Establish and evolve the product voice, terminology framework, and writing patterns to ensure consistency across product teams and AI‑generated experiences.
• Design content for AI‑powered features, including conversational interfaces, agent responses, system‑generated summaries, smart recommendations, and autonomous workflow notifications.
• Partner closely with Product Designers, Product Managers, and Engineers throughout the product development lifecycle, contributing content strategy from discovery through delivery.
• Lead content audits and information architecture improvements that simplify complex enterprise workflows, reduce cognitive load, and improve usability.
• Create and maintain content guidelines, pattern libraries, and documentation that enable teams to produce consistent, high‑quality content at scale.
• Advocate for plain language, mentor designers on content design principles, and contribute to design reviews that elevate the overall product experience.

What you will likely bring:

• 5–8 years' experience in Content Design, UX Writing, or Content Strategy, with shipped work in enterprise software, B2B SaaS, or other complex workflow‑driven products.
• A portfolio demonstrating the ability to simplify complex concepts through clear, user‑centered content and thoughtful interaction design.
• Experience defining product voice, tone, terminology standards, and scalable content systems across multiple products or platforms.
• Expertise writing across a variety of product experiences, including UI microcopy, onboarding, contextual guidance, error messaging, and system‑generated content.
• Demonstrated experience incorporating AI into your content design practice, using AI tools for drafting, content analysis, iteration, and quality improvement while maintaining strong editorial judgment.
• Excellent collaboration, communication, and stakeholder management skills, with the ability to influence cross‑functional teams through thoughtful content strategy.

What Could Set You Apart:

• Experience designing content for AI‑powered products, including copilots, conversational interfaces, intelligent agents, autonomous notifications, or AI‑generated summaries.
• Hands‑on experience using AI‑assisted development tools such as Cursor, Claude, GitHub Copilot, or similar technologies to prototype, test, or scale content experiences.
• Understanding of AI agents, Model Context Protocol (MCP), or emerging approaches to designing trustworthy AI interactions.
• A well‑developed perspective on the evolving role of Content Design in an AI‑first world, balancing human judgment, clarity, structure, and responsible AI communication.
• Experience working within manufacturing, distribution, supply chain, retail, or other complex enterprise domains.
• A pragmatic, data‑informed approach that values testing, iteration, and continuous improvement based on real user behavior.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work‑Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. We are an equal‑opportunity employer. We are a diverse, inclusive, and innovative organization and hire from all backgrounds. If you have interest in this or any role, but your experience doesn’t match every qualification of the job description, you’re encouraged to apply regardless.

Salary Range

Range: Minimum: $94,000 USD | Maximum: $151,000 USD. The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.