Senior Content Designer, UX Writing & Strategy

PowerToFly; Chicago (IL); On-site; USD 128,000 - 180,000; Full time

Job summary

Expedia Group in Chicago is seeking a Content Designer III within the Experience Design (XD) team to shape content strategy and deliver cohesive end-to-end experiences for travelers and partners.

You will blend UX writing with storytelling, advocate a content-first approach across Loyalty and Insurance experiences, and collaborate with product design, research, and other stakeholders to enhance usability and accessibility.

Qualifications

• Bachelor's degree or equivalent in UX writing, content audits/analysis, content mapping/modeling, information architecture, or related fields.
• 5+ years as a Content Designer, UX writer, or Content Strategist.
• Ability to audit, analyze, structure, create and design content for user-focused product experiences.
• Strong ability to present rationale and narratives behind content strategies to stakeholders.
• Experience applying human-centered design practices to product experiences.

Responsibilities

• Design content solutions for onboarding, in-app education, and transactional flows.
• Apply information architecture methods and UI frameworks to scalable content.
• Audit, analyze, structure, create, and present UX content across the product.
• Partner with product and research teams to drive content tests and improve traveler experience.
• Prioritize and resolve content bugs across the portfolio.
• Create cohesive loyalty content strategy across product areas.
• Use qualitative and quantitative insights to drive content solutions.
• Improve accessibility, readability, and translatability of product content.
• Communicate rationale clearly to team members and stakeholders.
• Influence and negotiate with stakeholders to meet traveler and business needs.

Skills

UX Writing

Content Audits

Content Mapping

Information Architecture

Content Planning

Conversational Design

Storytelling

Presentation

Education

Bachelor's degree in a related technical field

Job description

Expedia Group in Chicago is seeking a Content Designer III within the Experience Design (XD) team to shape content strategy and deliver cohesive end-to-end experiences for travelers and partners.

You will blend UX writing with storytelling, advocate a content-first approach across Loyalty and Insurance experiences, and collaborate with product design, research, and other stakeholders to enhance usability and accessibility.