Senior Content Designer - TikTok Design (San Jose)

TikTok Inc.; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

Paid holidays

Job summary

TikTok Inc. in the United States is seeking a UX Content Designer to collaborate with Product Management, Design, User Research, Engineering, Legal and Localization to build intuitive, engaging experiences for a diverse global audience.

You will craft clear UI text, shape content standards, and work on complex product flows, naming, error messages, and emails while ensuring copy is easily localizable across products.

Qualifications

• Excellent written and verbal communication.
• 3+ years experience in content design for consumer-facing products.
• Have a writing portfolio that showcases how you've conveyed complex and sometimes sensitive content to both experienced and new users.
• Experience collaborating with Product Management, Design, Engineering, and Localization teams.
• Experience using Figma.
• Self-starter who can manage multiple projects at a time in a fast-paced environment.

Responsibilities

• Write high-quality UI text that is consistent, clear, and aligned with the TikTok brand to help users easily navigate our products.
• Create effective content strategies, audits and other content-driven initiatives that meet business and user needs.
• Work on complex product flows, feature enhancements, feature naming, error messages and notifications, and occasional emails.
• Collaborate closely with, influence, and drive consensus with stakeholders to deliver timely, high-quality content deliverables.
• Contribute to our company's content standards and be a champion for best practices.
• Manage and prioritize projects with multiple stakeholders across different time zones.
• Work closely with the Localization team and linguists to ensure localizability.

Skills

Content design

UX writing

Figma

Tools

Figma

Job description

About the Team

The Content Design & Product Writing (CD&PW) team is responsible for creating clear, consistent, and engaging content that enhances user experiences across all of our products. As part of this effort, the team collaborates with various teams to ensure that content aligns with product goals and user needs, while maintaining high standards of quality and clarity.

The Role

The TikTok Content Design & Product Writing team is made up of content designers and technical writers in the US, Singapore, and China who make TikTok easy to use for our diverse global audience. We're looking for a user experience (UX) Content Designer to collaborate closely with members of the TikTok Product Management, Design, User Research, Engineering, Legal and Localization teams to build products that captivate and engage our viewers and content creators.

Through clear, expressive writing, you'll transform product features and concepts so they're intuitive and easy to understand. As an advocate for our users, you'll use design thinking, empathy, and data to help shape and refine our product - identifying opportunities to build better user experiences. You have a strong intuition for writing clear and concise content that is easily translated and localized for our global audience.

Responsibilities

• Write high-quality UI text that is consistent, clear, and aligned with the TikTok brand to help users easily navigate our products
• Create effective content strategies, audits and other content-driven initiatives that meet business and user needs
• Work on complex product flows, feature enhancements, feature naming, error messages and notifications, and occasional emails
• Collaborate closely with, influence, and drive consensus with stakeholders to deliver timely, high-quality content deliverables.
• Contribute to our company's content standards and be a champion for best practices
• Manage and prioritize projects with multiple stakeholders across different time zones
• Work closely with the Localization team and linguists to ensure localizability

Minimum Qualifications

• Excellent written and verbal communication skills.
• 3+ years experience in content design for consumer-facing products.
• Have a writing portfolio that showcases how you've conveyed complex and sometimes sensitive content to both experienced and new users.
• Experience collaborating with Product Management, Design, Engineering, and Localization teams.
• Experience using Figma.
• Self-starter who can manage multiple projects at a time in a fast-paced environment.

Preferred Qualifications

• Experience working on a global product with international partners in different time zones
• Experience with UX research/testing.
• Entrepreneurial attitude, ability to deal with rapid changes to priority, scope, and people.
• Strong interest in social app products, user and influencer behavior, and associated trends.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

• Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.