Senior Content Designer - Shape Health UX Content

CVS Health Corporation; Rhode Island; Hybrid; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Retirement plan

Paid time off

Wellness programs

Job summary

CVS Health Corporation in Rhode Island is seeking a Senior Content Designer at the intersection of content and design, to organize and present content in a meaningful way and champion user needs.

You will collaborate with designers, researchers, product managers and engineers, mentor junior colleagues, run workshops, and contribute to design crits while aligning content with brand guidelines and accessibility standards.

Qualifications

• 5+ years experience in UX writing, UX Design or Content Design.
• 2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira).
• 2+ years experience in web and app experiences.
• 2+ years experience collaborating with internal team members, such as experience designers, accessibility experts and product managers.
• 2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro.
• Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.).
• Experience with translation and transcreation best practices.
• Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar.
• Portfolio should include work on digital products and/or services, service design or human centered designs.

Responsibilities

• Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content.
• Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction.
• Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards.
• Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
• Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey.
• Lead other content strategists/designers in developing user stories and providing guidance on priorities.
• Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.

Skills

UX writing

UX design

Content design

Agile

Lean UX

Web and app experiences

Stakeholder collaboration

Translation and transcreation

Design systems knowledge

Education

Bachelor's or Master's in HCI/Information Architecture/Technical Writing/English/Journalism

Tools

Figma

Airtable

InVision

Miro

Adobe Experience Manager

Contentful

Claude AI tools

Job description

CVS Health Corporation in Rhode Island is seeking a Senior Content Designer at the intersection of content and design, to organize and present content in a meaningful way and champion user needs.

You will collaborate with designers, researchers, product managers and engineers, mentor junior colleagues, run workshops, and contribute to design crits while aligning content with brand guidelines and accessibility standards.