Senior Content Designer

9025 CVS Shared Services Resources LLC; Massachusetts; Hybrid; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Content Designer to shape the user experience at the intersection of content and design. You’ll translate complex health concepts into clear, actionable content and collaborate with designers, researchers, product managers, and engineers to improve journeys across web and app experiences.

Ideal candidates have 5+ years in UX writing/design, proficiency with Figma/Miro, and experience in healthcare or regulated fields.

Qualifications

• 5+ years in UX writing, UX design or content design.
• 2+ years with Agile/lean UX and product management tools.
• Experience in health care, pharmacy or regulated fields.
• Portfolio showing work on digital products and services.
• Strong knowledge of content frameworks and usability terminology.

Responsibilities

• Translate complex concepts into clear, compelling content.
• Lead content reviews and collaborate with designers, PMs and engineers.
• Create content ecosystems across channels and devices.
• Facilitate workshops and design crits, mentor junior staff.
• Drive user-centered design with enterprise standards.

Skills

UX writing

UX design

Content design

Agile practices

Figma

Miro

Cross-functional collaboration

UX research

Education

Bachelor's degree in HCI / Information Architecture / Tech Writing / English / Journalism

Tools

Figma

InVision

Airtable

Miro

Adobe Experience Manager

Contentful

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Senior Content Designer, you like being at the intersection of content and design. You understand that content that's well designed is easy to follow and understandable. As a champion for our users, you organize and present content in a meaningful way. You will draw upon your knowledge of content, design and UX best practices, brand guidelines, accessibility standards and competitive research to simplify the user experience. You will collaborate with designers, researchers, product managers, engineering and other stakeholders with occasional direct support from your manager. You may also be called upon to mentor junior colleagues. When you have to show your work, you’ll love the chance to participate and run workshops and design crits.

Experience:

• 5+ years experience in UX writing, UX Design or Content Design
• 2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira)
• 2+ years experience in web and app experiences 2+ years experience collaborating with internal team members, such as experience designers, accessibility expertsand product managers
• 2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro
• Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.)
• Experience with translation and transcreation best practices
• Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar
• Portfolio should include work on digital products and/or services, service design or human centered designs

Basic Qualifications:

• Extensive experience with design software (Figma, Airtable, InVision, Miro)
• Experience with AI tools (Claude-Code, Claude integration with MCPs, FigmaMake, etc.)
• Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering)
• Experience in working with and improving business requirements
• Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate
• Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping
• Knows when to collaborate and compromise and when to be the voice for the user and stand up for what’s right.

Key Responsibilities:

• Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content.
• Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction.
• Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards.
• Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
• Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey.
• Lead other content strategists/designers in developing user stories and providing guidance on priorities.
• Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.

Education Bachelor or master's degree preferred in the field of Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism. Extensive work experience, academic work or certifications in user experience fields are also welcome.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is: $54,300.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.