Gift Shop Team Member - Fall Season

The Magnum Ice Cream Company; Waterbury (VT); On-site; USD 17,000 - 22,000; Part time

Job summary

The Magnum Ice Cream Company in Waterbury, Vermont is seeking a part-time Gift Shop Team Member for the fall season. You will engage guests, operate the gift shop, handle cash and POS transactions, and help with tour-related duties in a fast-paced hospitality environment.

Join a friendly team at Ben & Jerry's original factory location, delivering memorable brand experiences while meeting the needs of visitors and seasonal guests.

Qualifications

• Must be 16 years of age or older.
• Customer service experience and ability to take initiative in customer interactions.
• Awareness of food safety and cleanliness.
• Comfortable with handling cash and operating POS systems.
• Experience with public speaking is a plus.
• Time management and reliable attendance.
• Outgoing, positive, friendly personality.
• Willingness to work evenings, holidays and at least one weekend day per week.

Responsibilities

• Perform daily gift shop responsibilities, including register transactions and customer interactions.
• Maintain shop organization and cleanliness; restock items and sell tour tickets when needed.
• Open/close the Gift Shop operations and assist with tie-dye activities as required.
• Adhere to safety, GMP, and operating standards within the Waterbury location.
• Provide high-energy, engaging guest experiences and support loyalty initiatives.
• Participate in basic safety training and emergency response procedures.

Skills

Customer service

Cash handling

POS systems

Public speaking

Time management

Reliability

Enthusiastic

Tools

POS software

Job description

Scope

Part‑time, Fall Season

Location

Waterbury, Vermont

ABOUT BEN & JERRY's

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand. Central to the mission of Ben & Jerry's is the belief that all three parts of its mission must thrive equally. This translates into a high‑paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose‑led organization with a connected 3‑part mission.

The Role

The role of the Gift Shop Team Member is to perform daily gift shop responsibilities. A Gift Shop Team Member should be an enthusiastic and hardworking individual that can work alongside a large team within the Gift Shop and within the larger Hospitality department, which also includes our Scoop Shop and Tour operations. They should be able to provide excellent customer service and outstanding brand experiences in the Gift Shop at Ben & Jerry’s original factory location and the top tourist destination in Vermont. A Scoop Shop Team Member will report to the Gift Shop Experience Hospitality Manager.

What You'll Be Responsible For

• Perform daily gift shop responsibilities, including register transactions, interacting with customers, maintaining shop organization and cleanliness, restocking retail & scoop shop items, and occasionally selling tour tickets.
• Perform daily upkeep and cleaning procedures and report maintenance concerns.
• Perform opening and closing procedures for the Gift Shop operations including preparations, cleaning, restocking, and organization.
• Perform seasonal outdoor tie‑dy job responsibilities including assisting customers with tie dye activities, restocking, and maintaining cleanliness of the operation.
• Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, merchandising and compliance with all safety and operating standards.
• Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the gift shop.
• Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.
• Actively support company safety goals by ensuring consistent safe work behaviors.

Qualifications

• Must be 16 years of age, or older
• Strong representative and passion for the Ben & Jerry’s brand
• Enthusiasm for working in the Gift Shop operations
• Customer service experience and ability to take initiative in customer interactions
• An awareness of food safety and cleanliness
• Comfortable with handling cash and operating POS systems
• Experience with public speaking
• Time management skills and reliable attendance
• Efficient with the ability to multi‑task
• Outgoing, positive, friendly, and enthusiastic personality
• Ability to maintain basic safety response initiatives in the event of an emergency
• Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas
• Willingness to adhere to unique safety protocols specific to the Waterbury factory location
• Willingness to assist guests and communicate exit strategy in case of an evacuation event
• Must be able to lift up to 50lbs
• Must be able to stand up to 8 hours per day
• Must be able and willing to work outside
• Ability to work in traffic/parking areas of the operation
• Additional Information
• Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time.
• Must be available to work evenings, holidays and at least one weekend day/week. Potential to extend employment after the summer season.

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [e-mail]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

Disclaimer

Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Employment is subject to verification of pre‑screening tests, which may include drug screening, background check, credit check and DMV check.