Senior Consumer Loan Services Lead — Member Advisor

SchoolsFirst Federal Credit Union; Riverside (CA); On-site; USD 37,000 - 54,000; Full time

Job summary

SchoolsFirst Federal Credit Union is seeking a Sr Consumer Loan Service Delivery Representative to provide world-class member service via phone or email and to promote loan products. You will handle complex consumer loan scenarios and act as a trusted advisor to the team, supporting originations, funding, and member experience.

You will mentor new team members, support training, and collaborate with supervisors to achieve department goals while maintaining compliance and delivering excellent

Qualifications

• High School Diploma or GED required.
• 5-7 years of prior related experience required.
• Expert knowledge of consumer lending products and services.

Responsibilities

• Provides World Class Member service to Members via phone or email.
• Promotes credit union products and services to build relationships.
• Handles complex situations in the consumer loan area and acts as a subject matter expert.
• Leads and assists Supervisors and Assistant Managers in achieving Consumer Loan Originations objectives.
• Onboards new team members and supports training in the learning lab.

Skills

Consumer loan systems

Teammember workflows

Communication skills

Interpersonal skills

Proficient in computers

Leadership

Education

High School Diploma or GED

Job description

SchoolsFirst Federal Credit Union is seeking a Sr Consumer Loan Service Delivery Representative to provide world-class member service via phone or email and to promote loan products. You will handle complex consumer loan scenarios and act as a trusted advisor to the team, supporting originations, funding, and member experience.

You will mentor new team members, support training, and collaborate with supervisors to achieve department goals while maintaining compliance and delivering excellent