Senior Consumer Insights Manager

Chewy; Plantation (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Chewy seeks a Senior Consumer Insights Manager to enhance our consumer-centric approach by leading research programs that inform marketing strategies and enhance customer engagement. This position requires 8+ years of experience in quantitative and qualitative research and offers a chance to significantly influence decision-making across various teams.

Qualifications

• 8+ years of experience in managing end-to-end quantitative and qualitative research.
• Strong analytical and empathetic thinker with storytelling skills.
• Proficient in vendor management and communication.

Responsibilities

• Manage and execute end-to-end research projects for consumer understanding.
• Monitor consumer trends and translate findings into actionable insights.
• Develop reports with key insights from completed research.

Skills

Project Management

Data Analysis

Storytelling

Consumer Insights

Quantitative Research

Qualitative Research

Vendor Management

Education

Bachelor's degree in marketing, business, statistics, research, or related field

Tools

Syndicated data tools (e.g., Nielsen, MRI, Numerator)

Job description

Join to apply for the Senior Consumer Insights Manager role at Chewy

Join to apply for the Senior Consumer Insights Manager role at Chewy

Our Opportunity

Chewy is in search of a

Our Opportunity

Chewy is in search of a Sr. Consumer Insights Manager to join our Consumer Insights team at our Bellevue, WA, Boston, MA, Plantation, FL, or Minneapolis, MN offices. This role will strengthen our consumer-centric approach by leading key research programs end-to-end that inform marketing strategy, enhance brand engagement, and shape breakthrough customer experiences. Working closely with Marketing, Analytics, Product, and customer-facing teams, this person will help deliver a 360-view of U.S. pet parents and Chewy customers to guide strategic, insight-driven decisions. This role also supports competitive intelligence by bringing deep knowledge of the pet industry and key competitors.

As the voice of the consumer, they’ll lead end-to-end research, influence stakeholders, and ensure insights are understood, embraced, and applied across teams.

What You'll Do

• Independently manage and execute a variety of end-to-end research projects that build foundational consumer understanding for key categories and the Chewy brand.
• Manage and operate Chewy’s DIY quantitative survey insights platform to deliver timely, cost-effective research aligned with business needs.
• Monitor consumer trends and competitive activity across industries, translating findings into actionable insights to guide marketing and product development strategies on an ongoing basis.
• Synthesize complex data across studies into clear, compelling stories with strategic recommendations.
• Support competitive intelligence by leveraging deep knowledge of the pet industry and key competitors.
• Develop Monthly and Quarterly reports with key insights from research completed to share with the broader organization.
• Partner with Consumer Insights team to drive a culture of consumer curiosity, insight generation and analytical thinking.
  
  

What You'll Need

• Highly motivated, self-starter who can roll up your sleeves, and work in a fast-paced, sometimes ambiguous environment.
• 8+ years of experience in managing end-to-end quantitative and qualitative research programs for major consumer, retailer, and/or tech brands.
• Strong project manager with a track record of delivering complex research on time and on budget.
• Analytical and empathetic thinker who turns data into meaningful human insights with strong writing and storytelling skills.
• Experienced and engaging presenter who can both inform and inspire, bringing data to life with compelling human insights and context.
• Proficient in using syndicated data tools (e.g., Nielsen, MRI, Numerator) to enhance insights and support strategic decision-making.
• Comfortable juggling multiple projects and collaborating cross-functionally.
• Comfortable conducting qualitative interviews and uncovering rich, human-centered insights through direct conversations.
• Experience with tracking programs (brand equity, NPS, etc.).
• Proven ability to manage vendors, including RFP development.
• Bachelor's degree in marketing, business, statistics, research, or related field.
  
  

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

If you have a question regarding your application, please contact [e-mail].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Retail

Referrals increase your chances of interviewing at Chewy by 2x

Get notified about new Senior Manager Consumer Insights jobs in Plantation, FL.

Strategic Marketplace Insights Manager (Remote)

Boca Raton, FL $65,700.00-$102,650.00 1 day ago

Miami, FL $85,000.00-$100,000.00 10 hours ago

Consumer Experience & Insights Manager (Beauty, Miami)

Strategic Marketplace Insights Manager (Remote)

Boca Raton, FL $65,700.00-$102,650.00 1 day ago

Miami, FL $108,000.00-$126,000.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.