Senior Consumer Engagement Professional

Humana; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Humana is seeking a remote Wellness Senior Consumer Engagement Professional. You will plan, coordinate, and execute wellness initiatives that support provider, sales, market, and member engagement objectives.

The role leads projects, drives deliverables across stakeholders, and informs solutions to improve effectiveness and member experience. You will own critical processes and resources, including content management, compliance review coordination, competitive intelligence, and collaboration

Qualifications

• 4+ years of related wellness, healthcare, loyalty, or consumer- facing service experience
• 2+ years Consultant / Client Management experience
• Effective communication and presentation skills using PowerPoint and Zoom
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel

Responsibilities

• Lead and manage cross-functional initiatives, timelines, and deliverables for wellness programs and strategic business priorities.
• Identify dependencies, risks, and opportunities, recommending solutions and driving issue resolution with appropriate stakeholders.
• Own and manage the review, submission, and tracking process for member, provider, and market facing materials.
• Provide guidance to business partners on review requirements, documentation standards, and approval processes.
• Own governance and maintenance of key team collateral, templates, and operational documentation.
• Establish standards and processes that improve consistency, accessibility, and reuse of team resources.
• Analyze industry, competitor, and market information and develop actionable insights and recommendations.
• Present findings and implications to leadership and cross-functional partners to support business planning and program enhancement.
• Serve as business owner for Wellness SharePoint and Teams environments.
• Recommend and implement improvements to site architecture, content organization, and knowledge-sharing practices

Skills

Communication skills

Presentation skills

Education

Bachelor's degree

Tools

PowerPoint

Zoom

Microsoft Office

Word

Excel

Job description

Become a part of our caring community

Humana is looking for a remote Wellness Senior Consumer Engagement Professional. Reporting to the Director, Strategy Advancement, you will be responsible for managing and advancing wellness engagement initiatives that support business priorities and create value for members and the organization. You will support the embedded Medicare and Medicaid Go365 Rewards and Coaching programs. You will independently lead moderately complex projects, own key operational processes and team resources, and provide research-based recommendations that inform program execution and continuous improvement. Working with limited supervision, you will apply specialized wellness, engagement, and business knowledge to solve problems, influence cross-functional partners, and ensure high-quality, compliant delivery of initiatives across lines of business.

As a Wellness Senior Consumer Engagement Professional you will plan, coordinate, and execute wellness engagement initiatives that support provider, sales, market, and member engagement objectives. You will serve as a key contributor to the success of Wellness programs by independently managing projects, driving deliverables across multiple stakeholders, and recommending solutions that improve effectiveness, operational efficiency, and member experience.

You will own a key business processes and resources, including content management, compliance and review coordination, competitive intelligence, knowledge management, and collaboration platforms. Using sound judgment and subject matter expertise, the role analyzes information, identifies risks and opportunities, and develops recommendations that support program execution and business decision-making.

As a Wellness Senior Professional, you will partner closely with leadership and cross-functional teams to translate business needs into actionable plans, maintain critical program documentation, and deliver research and insights that inform wellness strategy, engagement approaches, and program design. You will need to operate with a high degree of autonomy, manage multiple priorities simultaneously, and expected to identify process improvements, drive accountability, and influence outcomes across shared initiatives.

Use your skills to make an impact

Key Responsibilities:

Project & Operational Support

• Lead and manage cross-functional initiatives, timelines, and deliverables for wellness programs and strategic business priorities.
• Identify dependencies, risks, and opportunities, recommending solutions and driving issue resolution with appropriate stakeholders.

Corporate Review & Compliance

• Own and manage the review, submission, and tracking process for member, provider, and market facing materials.
• Provide guidance to business partners on review requirements, documentation standards, and approval processes.

Collateral & Documentation Management

• Own governance and maintenance of key team collateral, templates, and operational documentation.
• Establish standards and processes that improve consistency, accessibility, and reuse of team resources.

Competitive Intelligence & Research

• Analyze industry, competitor, and market information and develop actionable insights and recommendations.
• Present findings and implications to leadership and cross-functional partners to support business planning and program enhancement.

SharePoint / Teams Management

• Serve as business owner for Wellness SharePoint and Teams environments.
• Recommend and implement improvements to site architecture, content organization, and knowledge-sharing practices

Required:

• 4+ years of related wellness, healthcare, loyalty, or consumer- facing service experience
• 2+ years Consultant / Client Management experience
• Effective communication and presentation skills using PowerPoint and Zoom
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel

Preferred:

• Proven project management and administrative experience
• Account Management skills
• Bachelor's degree

Additional Information

Work Style: This position is primarily remote, with optional office access for associates located near a designated office location. Quarterly onsite attendance is required for meetings and/or events.

Work Schedule: 9:00 AM - 5:00 PM (Eastern Standard Time)

Work at Home Requirements:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect m