Senior Consumer Engagement Professional

308 Go365, LLC; Kentucky; Hybrid; USD 65,000 - 89,000; Full time

Job summary

Humana is seeking a remote Wellness Senior Consumer Engagement Professional. Reporting to the Director, Strategy Advancement, you will lead wellness engagement initiatives that support business priorities and ensure high-quality, compliant delivery across lines of business.

You will manage Go365 Rewards and Coaching programs, coordinate cross-functional projects, maintain program documentation, and deliver research-based insights to inform wellness strategy and program design.

Qualifications

• 4+ years of related wellness, healthcare, loyalty, or consumer-facing service experience.
• 2+ years Consultant / Client Management experience.
• Effective communication and presentation skills using PowerPoint and Zoom.
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel.

Responsibilities

• Lead cross-functional initiatives, timelines, and deliverables for wellness programs and strategic business priorities.
• Identify dependencies, risks, and opportunities, and drive issue resolution with stakeholders.
• Corporate Review & Compliance: own and manage the review, submission, and tracking of materials.
• Provide guidance to business partners on review requirements, documentation standards, and approval processes.

Skills

PowerPoint

Zoom

MS Office

Education

Bachelor's degree

Job description

Become a part of our caring community Humana is looking for a remote Wellness Senior Consumer Engagement Professional. Reporting to the Director, Strategy Advancement, you will be responsible for managing and advancing wellness engagement initiatives that support business priorities and create value for members and the organization. You will support the embedded Medicare and Medicaid Go365 Rewards and Coaching programs. You will independently lead moderately complex projects, own key operational processes and team resources, and provide research-based recommendations that inform program execution and continuous improvement. Working with limited supervision, you will apply specialized wellness, engagement, and business knowledge to solve problems, influence cross-functional partners, and ensure high-quality, compliant delivery of initiatives across lines of business. As a Wellness Senior Consumer Engagement Professional you will plan, coordinate, and execute wellness engagement initiatives that support provider, sales, market, and member engagement objectives. You will serve as a key contributor to the success of Wellness programs by independently managing projects, driving deliverables across multiple stakeholders, and recommending solutions that improve effectiveness, operational efficiency, and member experience. You will own a key business processes and resources, including content management, compliance and review coordination, competitive intelligence, knowledge management, and collaboration platforms. Using sound judgment and subject matter expertise, the role analyzes information, identifies risks and opportunities, and develops recommendations that support program execution and business decision-making. As a Wellness Senior Professional, you will partner closely with leadership and cross-functional teams to translate business needs into actionable plans, maintain critical program documentation, and deliver research and insights that inform wellness strategy, engagement approaches, and program design. You will need to operate with a high degree of autonomy, manage multiple priorities simultaneously, and expected to identify process improvements, drive accountability, and influence outcomes across shared initiatives. Use your skills to make an impact

Key Responsibilities

• Lead and manage cross-functional initiatives, timelines, and deliverables for wellness programs and strategic business priorities.
• Identify dependencies, risks, and opportunities, recommending solutions and driving issue resolution with appropriate stakeholders.
• Corporate Review & Compliance Own and manage the review, submission, and tracking process for member, provider, and market facing materials.
• Provide guidance to business partners on review requirements, documentation standards, and approval processes.
• Collateral & Documentation Management Own governance and maintenance of key team collateral, templates, and operational documentation.
• Establish standards and processes that improve consistency, accessibility, and reuse of team resources.
• Competitive Intelligence & Research Analyze industry, competitor, and market information and develop actionable insights and recommendations.
• Present findings and implications to leadership and cross-functional partners to support business planning and program enhancement.
• SharePoint / Teams Management Serve as business owner for Wellness SharePoint and Teams environments.
• Recommend and implement improvements to site architecture, content organization, and knowledge-sharing practices.

Required

• 4+ years of related wellness, healthcare, loyalty, or consumer- facing service experience
• 2+ years Consultant / Client Management experience
• Effective communication and presentation skills using PowerPoint and Zoom
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel

Preferred

• Proven project management and administrative experience
• Account Management skills
• Bachelor's degree

Additional Information

Work Style: This position is primarily remote, with optional office access for associates located near a designated office location. Quarterly onsite attendance is required for meetings and/or events.

Work Schedule: 9:00 AM - 5:00 PM (Eastern Standard Time)

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $65,000 - $88,600 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.