Senior Consulting Engineer

Avaya Inc.; United States; Remote; USD 179.000 - 234.000; Vollzeit

Zusammenfassung

Avaya Inc. is seeking a Senior Consulting Engineer for the Solutions and Technologies group to advance its Infinity and Nexus cloud platforms.

You will own features end-to-end, drive AI-enabled enhancements, and collaborate with product, engineering, and data teams to ship scalable CCaaS and CCI solutions that serve millions of users daily. You’ll lead architecture discussions, implement cloud-native designs, and ensure reliability, security, and performance across multi-region deployments,

Qualifikationen

• Fluent English speaker with excellent oral and written communication skills.
• Experience using AI coding tools to create innovative products.
• Experience with cloud platforms (Google Cloud Platform, Microsoft Azure).
• Spring Boot, Java web apps, Spring Webflux, Docker, Kubernetes, Istio/Linkerd service mesh.
• Deep understanding of microservices architecture.
• Ability to horizontally scale web apps to multi-million users; load balancer and auto-scaler.
• Knowledge of multi-region cloud environments, data residency and global connectivity.
• Deployed secure Kubernetes clusters with service mesh.
• Knowledge of OAuth2/OpenID Connect/JWT authentication.
• Experience with CI/CD tools (Jenkins, Bamboo, GitLab) and source control (Bitbucket, GitHub).
• Redis or other caching technologies.

Aufgaben

• Conduct research to stay up to date with cloud and AI tech and identify product opportunities.
• Enable a cloud solution that is reliable, scalable, and secure.
• Provide thought leadership around applying AI and ML to products.
• Implement architectural ideas and present to stakeholders.
• Work under tight deadlines and address dynamic technical challenges.
• Develop and maintain design and solution documentation for cloud-native technologies.

Kenntnisse

AI tooling

Cloud platforms

Spring & Java

Microservices

Scalability

Security auth

CI/CD tools

Git/SCM

Logging/diagnostics

Redis cache

Tools

Docker

Kubernetes

Istio

Linkerd

Jenkins

Bamboo

GitLab

Bitbucket

GitHub

Redis

Jobbeschreibung

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Location: Virtual, US

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Family: Research and Development

Job Function: Software Engineering

Position Overview

The Solutions and Technologies (S&T) group is seeking a talented Senior Consulting Engineer to help lead and expand our Infinity and Nexus team. This team is responsible for a service platform that powers real-time and non-real-time communication signaling within our cloud-based Contact Center as a Service (CCaaS) and cloud-based Critical Communications (CCI) solutions.

As a member of Avaya’s engineering team, you’ll contribute to delivering cutting-edge cloud contact center and critical communication solutions. You’ll play a key role in delivering customer value incrementally—owning features from initial design through to deployment and field support. You’ll collaborate closely with business, product, and technology teams to drive ongoing improvements in our cross-functional development processes.This is a unique opportunity to join a leading team of innovators in the dynamic cloud space and have your work impact millions of users daily.

Responsibilities

• Conduct research to stay up to date with the latest advancements in cloud communication and Artificial Intelligence (AI) technologies, and identify opportunities for integrating into our products and services
• Enable a cloud solution that is reliable, scalable, and secure
• Provide thought leadership around applying AI and Machine Learning (ML) technology
• Successfully implement architectural ideas and present them to various stakeholders
• Ability to work under tight deadlines and respond to dynamic technical challenges
• Develop and maintain documentation for the design and solution involving Cloud-native technologies

Required Experience

• Fluent English speaker with excellent oral and written communication skills
• Experience using AI coding tools to create innovative products.
• Experience with one or more cloud platforms (Google Cloud Platform, Microsoft Azure)
• Experience with Spring Boot, Java Web Applications, knowledge of Spring Webflux, Docker, Kubernetes, Service Mesh (Istio, Linkerd)
• Deep understanding Microservices Architecture
• Ability to horizontally scale web applications to increase concurrency level to multi-million end users; load balancer, Auto Scaler; fault tolerance and resiliency; real-time communication applications.
• Strong understanding multi-region cloud environments, data residency and global connectivity requirements
• Deployed secure Kubernetes clusters with service mesh
• Knowledge of popular authentication mechanisms, OAuth2/OpenID Connect/JWT
• Experience with build automation tools like Jenkins, Bamboo or Gitlab; Experience with source control tools like Bitbucket, GitHub
• Experience analyzing logs, debugging, and troubleshooting
• Redis or other caching technologies

Pay Transparency

The pay range for this opportunity is from $179,127 to $234,100 + benefits. This range represents the anticipated low and high end of the salary plus bonus for this position. Actual total compensation will vary and is based on factors such as a candidate’s qualifications, skills, and competencies.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location.

This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.