Senior Consulting Analyst

ISN Corp.; Idaho; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage with Rx

Flexible Spending Accounts (FSA)

Company-Paid Short-Term & Long-Term DI

Company-Paid Basic Life Insurance

401(k) Retirement Plan

Paid Time Off starting on first day

Professional growth and leadership dev

Job summary

ISN Corporation is seeking a Senior Consulting Analyst – Subject Matter Expert (SME) in FHA Home Equity Conversion Mortgage (HECM) loan servicing to support a federal government program delivering Service as a software capability. This role requires deep domain expertise across HECM servicing operations, financial management, and mortgage servicing technology platforms.

The SME will advise program leadership on servicing workflows, system implementations, and regulatory alignment with FHA/HUD

Qualifications

• Ten years of experience in financial management, HECM mortgage loan servicing, and servicing IT applications.
• Subject Matter Expertise in FHA Mortgage Loan Servicing and portfolio management experience.
• Understanding FHA HECM terminology and policies (Mortgagee Letters).
• Ability to advise staff on FHA HECM-compliant lending solutions.
• Experience interacting with FHA-approved lenders, investors, custodians, servicers, and other stakeholders.
• Ability to document substantiating HECM financial transactions and balances.
• Proven collaboration with cross-functional teams including product owners, developers, and architects.

Responsibilities

• Serve as SME in FHA HECM loan servicing for portfolio management support.
• Design, implement, and optimize mortgage servicing technology platforms and information systems.
• Analyze workflows, integrations, and processes for efficiency and regulatory compliance.
• Collaborate with program management, technical teams, and government stakeholders to deliver BSP services for HECM.
• Recommend process improvements and risk mitigation strategies.
• Evaluate data management, reporting, and financial tracking systems for HECM servicing.
• Contribute domain expertise to program planning and system enhancements.
• Ensure servicing activities align with FHA/HUD regulations and program requirements.
• Guide design, development, and enhancement of mortgage loan servicing systems with asset/ investor reporting in mind.
• Work with engineers to translate servicing requirements into system functionality (Salesforce-based or enterprise systems).

Skills

Subject Matter Expertise FHA Mortgage

Portfolio management experience

Strong communication & collaboration

Team-oriented problem-solving

Tools

Salesforce-based servicing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Consulting Analyst

HQS BD Full Time US

Join a Company Where Your Work Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission‑critical operations.

At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.

Why You'll Love Working at ISN

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

We are seeking a highly experienced Senior Consulting Analyst – Subject Matter Expert (SME) in FHA Home Equity Conversion Mortgage (HECM) loan servicing, the federal Housing Administration’s reverse mortgage, to support a federal government program delivering Service as a software capability. This role will provide deep domain expertise across HECM servicing operations, financial management, and mortgage servicing technology platforms, helping ensure program success and compliance with FHA and HUD requirements.

The SME will serve as a strategic advisor to program leadership, guiding operational processes, portfolio management practices, and system implementations that support the lifecycle management of HECM loans. This position plays a critical role in ensuring the program aligns with regulatory standards, industry best practices, and mission objectives tied to federal housing initiatives.

Key Responsibilities

• Serve as theSubject Matter Expert (SME) in FHA Home Equity Conversion Mortgage (HECM) loan servicing, the Federal Housing Administration’s reverse mortgage.
• Support the design, implementation, and optimization of mortgage servicing technology platforms and information systems used to manage HECM portfolios.
• Analyze servicing workflows, system integrations, and operational processes to ensure efficiency, accuracy, and regulatory compliance.
• Collaborate with program management, technical teams, and government stakeholders to support successful delivery of BSP services for the HECM program.
• Provide recommendations on process improvements, servicing best practices, and risk mitigation strategies.
• Assist in the evaluation and enhancement of data management, reporting, and financial tracking systems supporting HECM servicing.
• Contribute domain expertise to program planning, system enhancements, and operational strategies.
• Ensure servicing activities align with FHA/HUD regulations and federal program requirements.
• Provide subject matter expertise to inform the design, development, and enhancement of mortgage loan servicing systems, ensuring alignment with servicing workflows, regulatory requirements (e.g., FHA, Ginnie Mae), and investor reporting standards.
• Collaborate with product owners, developers, and architects to translate servicing requirements into system functionality, supporting configuration, testing (UAT), and continuous improvement of platforms (e.g., Salesforce‑based or enterprise servicing systems).

Required Qualifications

A minimum of ten years of experience in the field of financial management, HECM mortgage loan servicing, and mortgage loan servicing information technology applications.

• Subject Matter Expertise in FHA Mortgage Loan Servicing and experience with portfolio management.
• HECM loan origination, loan servicing, loss mitigation, mortgage banking, mortgage servicing, and asset disposition.
• FHA HECM mortgage terminology.
• Interpretation and implementation of FHA’s HECM policies, procedures, and Mortgagee Letters.
• Understanding of FHA reverse mortgage related financial transactions and the demonstrated ability to advise staff on mortgage lending solutions that conform with FHA HECM policies, procedures, and Mortgagee Letters.
• Creation and maintenance of supporting documentation to substantiate HECM financial transactions and account balances.
• Successful interaction and business relationships with FHA-approved HECM mortgage lenders, investors, custodians, servicers, master servicers, third‑party vendors, and internal constituents at all organizational levels.
• Positive, problem‑solving approach and positive relationships within a team environment.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre‑employment background investigation prior to starting employment.