Senior Consulting Analyst

ISN; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

FSA

Disability insurance

Life insurance

401(k)

Paid time off

Job summary

ISN Corporation is seeking a Senior Consulting Analyst – SME in FHA HECM loan servicing to support a federal program delivering BSP services. You will bring deep domain expertise in FHA/HUD requirements, servicing operations, and mortgage technology platforms such as Salesforce or enterprise systems.

This role focuses on regulatory alignment, process improvements, and strategic guidance at the program level.

Qualifications

• Minimum of ten years in financial management and HECM mortgage loan servicing.
• Expertise in FHA HECM policies, Mortgagee Letters, and portfolio management.
• Ability to advise staff on FHA HECM solutions and related financial transactions.

Responsibilities

• Serve as SME for FHA HECM loan servicing and related mortgage portfolios.
• Design, implement, and optimize servicing platforms and information systems.
• Analyze workflows and ensure regulatory compliance across servicing operations.
• Collaborate with program management and government stakeholders to support BSP services.

Skills

SME FHA HECM

Mortgage servicing

Regulatory compliance

Stakeholder collaboration

Education

Bachelor's degree in Finance/Accounting

Tools

Salesforce

Mortgage servicing platforms

Job description

Join a Company Where Your Work Makes a Difference

At ISN, we believe our people are the driving force behind our success. For more than 45 years, we've partnered with over 150 federal agencies to deliver innovative, mission-critical solutions that strengthen government mission and serve the public.

Recognized over 25 times by the Washington Business Journal as one of the 50 Fastest Growing Government Contractors and by the Inc. 5000 as one of the Fastest Growing Private Companies, ISN continues to grow through exceptional service, innovation, and a commitment to excellence. We have earned more than 100 commendation letters from our customers recognizing our commitment to exceptional quality, timely delivery, and unwavering integrity. We take pride in our role as a trusted government partner, delivering innovative solutions that benefit society, strengthen national security, and support mission-critical operations.

At ISN, you'll find more than a job—you'll find an opportunity to build your career, collaborate with talented professionals, and make a meaningful impact supporting important federal missions. We foster a collaborative, inclusive culture where employees are encouraged to learn, grow, share ideas, and contribute to innovative solutions for our customers.

Whether you're just beginning your career or bringing years of experience, you'll join a team that values integrity, accountability, teamwork, and continuous improvement. If you're passionate about making a difference and delivering exceptional results, we'd love to have you on our team.

Why You'll Love Working at ISN

• Comprehensive Medical Coverage with Prescription Benefits
• Flexible Spending Accounts (FSA)
• Company-Paid Short-Term & Long-Term Disability
• Company-Paid Basic Life Insurance
• 401(k) Retirement Plan
• Paid Time Off beginning on your first day of employment
• Professional growth and leadership development opportunities

We are seeking a highly experienced Senior Consulting Analyst – Subject Matter Expert (SME) in FHA Home Equity Conversion Mortgage (HECM) loan servicing, the federal Housing Administration’s reverse mortgage, to support a federal government program delivering Service as a software capability. This role will provide deep domain expertise across HECM servicing operations, financial management, and mortgage servicing technology platforms, helping ensure program success and compliance with FHA and HUD requirements.

The SME will serve as a strategic advisor to program leadership, guiding operational processes, portfolio management practices, and system implementations that support the lifecycle management of HECM loans. This position plays a critical role in ensuring the program aligns with regulatory standards, industry best practices, and mission objectives tied to federal housing initiatives.

Key Responsibilities

• Serve as theSubject Matter Expert (SME) in FHA Home Equity Conversion Mortgage (HECM) loan servicing, the Federal Housing Administration’s reverse mortgage.
• Support the design, implementation, and optimization of mortgage servicing technology platforms and information systems used to manage HECM portfolios.
• Analyze servicing workflows, system integrations, and operational processes to ensure efficiency, accuracy, and regulatory compliance.
• Collaborate with program management, technical teams, and government stakeholders to support successful delivery of BSP services for the HECM program.
• Provide recommendations on process improvements, servicing best practices, and risk mitigation strategies.
• Assist in the evaluation and enhancement of data management, reporting, and financial tracking systems supporting HECM servicing.
• Contribute domain expertise to program planning, system enhancements, and operational strategies.
• Ensure servicing activities align with FHA/HUD regulations and federal program requirements.
• Provide subject matter expertise to inform the design, development, and enhancement of mortgage loan servicing systems, ensuring alignment with servicing workflows, regulatory requirements (e.g., FHA, Ginnie Mae), and investor reporting standards.
• Collaborate with product owners, developers, and architects to translate servicing requirements into system functionality, supporting configuration, testing (UAT), and continuous improvement of platforms (e.g., Salesforce-based or enterprise servicing systems).

Required Qualifications

A minimum of ten years of experience in the field of financial management, HECM mortgage loan servicing, and mortgage loan servicing information technology applications.

• Subject Matter Expertise in FHA Mortgage Loan Servicing and experience with portfolio management.
• HECM loan origination, loan servicing, loss mitigation, mortgage banking, mortgage servicing, and asset disposition.
• FHA HECM mortgage terminology.
• Interpretation and implementation of FHA’s HECM policies, procedures, and Mortgagee Letters.
• Understanding of FHA reverse mortgage related financial transactions and the demonstrated ability to advise staff on mortgage lending solutions that conform with FHA HECM policies, procedures, and Mortgagee Letters.
• Creation and maintenance of supporting documentation to substantiate HECM financial transactions and account balances.
• Successful interaction and business relationships with FHA-approved HECM mortgage lenders, investors, custodians, servicers, master servicers, third‑party vendors, and internal constituents at all organizational levels.
• Positive, problem‑solving approach and positive relationships within a team environment.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug‑Free Workplace. All candidates must successfully complete a pre‑employment background investigation prior to starting employment.