Senior Consultant, Technology Process Improvement & Optimization

Vizient, Inc; Chicago (IL); On-site; USD 102,000 - 179,000; Full time

Benefits offered by this job

Incentive eligible

Comprehensive benefits

Job summary

Vizient, Inc. seeks an experienced leader to drive end-to-end process improvement across the organization. You will partner with product, engineering and operations to assess current-state operations, design scalable workflows, and align technology with business goals.

You will leverage data, analytics, automation, and AI-enabled capabilities to deliver measurable outcomes, mentor teams, and advance operational excellence through change management and stakeholder alignment.

Qualifications

• Bachelor's degree or higher preferred; advanced degree preferred.
• 5+ years of relevant experience in process improvement or transformation.
• Strong facilitation, communication, and stakeholder management skills.
• Experience with Lean, Agile, Six Sigma, or related methodologies.

Responsibilities

• Lead end-to-end process improvement and operational optimization initiatives across the organization.
• Conduct current-state assessments and design future-state workflows and operating models.
• Define KPIs, success metrics, and reporting to measure impact and guide decisions.
• Develop and execute implementation plans with stabilization and continuous improvement.
• Mentor consultants and associate consultants, sharing best practices and project delivery expertise.

Skills

Facilitation

Stakeholder management

Communication

Presentation

Change management

Lean/Agile/Six Sigma

Education

Bachelor's degree

Advanced degree preferred

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will lead process improvement and optimization initiatives that enhance operational efficiency, effectiveness, and employee experience across the organization. You will partner with internal stakeholders across product, engineering, and operations to assess current-state operations, identify improvement opportunities, and design scalable technology solutions that align business needs with operational goals. Leveraging data, analytics, automation, workflow technologies, and AI-enabled capabilities, you will drive measurable business outcomes and support transformation efforts. As a trusted advisor, you will facilitate stakeholder alignment, provide data-driven recommendations, and guide teams through implementation and change. You will oversee initiatives from assessment through adoption and continuous improvement while mentoring team members and advancing operational excellence across the organization.

Responsibilities

Lead end-to-end process improvement and operational optimization initiatives. Conduct current-state assessments and identify strategic opportunities to improve efficiency, effectiveness, and user experience. Design future-state workflows, operating models, governance structures, and optimization strategies. Define key performance indicators, success metrics, and reporting frameworks to measure operational performance and business impact. Develop and execute implementation plans, including stabilization and continuous improvement activities. Identify opportunities to leverage automation, workflow technologies, and AI-enabled solutions to enhance business processes. Partner with technical teams to align operational requirements with system capabilities and technology roadmaps. Facilitate stakeholder workshops, alignment sessions, and change adoption activities to support successful outcomes. Manage project risks, dependencies, escalations, and issue resolution while ensuring delivery objectives are achieved. Mentor consultants and associate consultants, sharing best practices, methodologies, and project delivery expertise.

Qualifications

Relevant degree preferred. 5 or more years of relevant experience required. Bachelor's degree required; advanced degree preferred. Demonstrated experience leading process improvement, operational excellence, transformation, or consulting initiatives with measurable outcomes. Strong facilitation, communication, presentation, and stakeholder management skills. Experience with Lean, Agile, Six Sigma, change management, or related continuous improvement methodologies highly preferred. Ability to analyze complex business challenges and develop scalable, data-driven solutions. Experience leveraging automation, workflow technologies, analytics, or AI-enabled tools to improve operational performance highly preferred. Proven ability to influence cross-functional stakeholders and lead medium-to-high complexity initiatives with limited oversight.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $102,400.00 to $179,000.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer

Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we're building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care. Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we're solving some of the industry's most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve. Through our enterprise of companies, we deliver meaningful impact across the continuum of care: Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration. aptitude - The industry's first online direct contracting market, supporting self-contracting activity between hospitals and suppliers. Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence. Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.