Senior Consultant - Stakeholder Experience
Granicus
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Benefits offered by this job
Job summary
Granicus is seeking a Senior Consultant - Stakeholder Experience in Washington, DC to lead external stakeholder engagements and event-driven communications for government clients. You will coordinate logistics, media appearances, planning, and on-site support with a cross-functional GXG team.
The role requires 5–10 years in events management or CX, strong communication skills, and proficiency with digital tools. It’s a fast-paced, client-facing position within a remote-first company.”
Qualifications
- 5-10 years of events management, consulting, digital strategy, user experience or customer experience preferably serving government or at a government agency.
- External stakeholder engagement experience required.
- Proficient in digital-communications tools, and Granicus products, including email, CRM and events management systems.
- Solid written, verbal and presentation skills in a heavy client-facing capacity.
- Experience digesting data and deriving insights to support recommendations.
- Understand and use digital tools and trends for client success.
- Strategic thinker with independence and sound judgment in client relationships.
- Ability to adapt in a changing, fast-paced environment.
Responsibilities
- Coordinate domestic and international protocol-sensitive external stakeholder engagement events, media appearances, and partner meetings.
- Manage venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials and on-site support.
- Provide day-of support and coordination for client events and outreach efforts.
- Support multiple stakeholder groups and maintain strong client relationships, including post-event follow-ups.
Skills
Tools
Job description
Location: US-DC-Washington
ID: 2026-9775
Category: Professional Services
Position Type: Full-Time
Employee Type: Regular
Location Type: Onsite
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.
The Granicus Experience Group (GXG) is Granicus' in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.
GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Consultant for our Experience Practice Area to apply a human-centered approach to digital experience and live-event planning, using empathy, data, and insights to nurture the connection between industry and community stakeholder groups and government through external stakeholder engagement. Senior Consultants for Experience Services provide logistical, administrative, and correspondence support for external stakeholder outreach and engagement events.
This role will operate as part of a team to coordinate domestic and international protocol-sensitive external stakeholder engagement events, media appearances, and partner meetings, including management of venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials and event-related on-site support. Strong candidates will have a proven track record of planning and executing successful events, managing media relations, and supporting multiple stakeholder groups for clients, preferably for government. Candidates will be experts in email and social media communications, as well as community engagement and management. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients.
- Demonstrate a polished, professional relationship with colleagues & customers.
- Assume positive intent.
- Be collaborative. Create space for and be open to different expertise and experiences.
- Be dependable and reliable for our customers and our colleagues.
- Be organized and manage your own workload.
- Be proactive. Be willing to jump in, not wait to be told.
- Be willing to try something new, not dependent on documented examples.
- Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
- Be open to feedback. Listen with the same passion with which you want to be heard.
- Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.
- 5-10 years of events management, consulting, digital strategy, user experience or customer experience preferably serving government or at a government agency.
- Proficient in core Digital Communications, Events Management, and CX skills, ideally supporting a government client.
- External stakeholder engagement experience required.
- Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, CRM and Events management systems, online forms, and social networks to the next new thing.
- Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity.
- Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data.
- Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts.
- Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making recommendations and decisions. Skillfully enlist internal stakeholders to help navigate client relationships.
- Ability to be flexible in a changing work environment and to work well under pressure.
- Consistently perform against simultaneous projects in a fast-paced environment.
- Experience and/or enthusiasm for working with government. Passionate about public service, industry and stakeholder engagement and all things digital.
- Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
- Proven experience supporting live and virtual stakeholder and industry engagement events, preferably for government. Provide robust day-of support, including:
- Check-in management and guest reception
- Audiovisual setup, operation, and coordination
- Timekeeping to maintain agenda discipline
- Real-time troubleshooting and issue resolution
- Coordination with facility and IT support staff
- Lead discovery and planning functions, including stakeholder interviews, event content audits and assessments, and overall current state event communications and logistical execution analysis. Discover improvement insights, then translate those insights into event management frameworks and actionable plans.
- Act as a trusted advisor to clients, proactively shaping the client strategy and developing a clear vision to help them meet their goals.
- Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating customer needs and keenly guiding decisions based on data and best practices.
- Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared, and proactive. Have an authentic and polished presence at all times.
- Represent the Granicus Experience Group in industry conferences and workshops throughout the U.S. and Internationally as needed.
- Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
- Put forward product enhancements based on client need.
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.
USD $95,000.00 - USD $120,000.00 /Yr.
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be part of our journey.
- A few culture highlights include - Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population.
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one.
- Flexible Time Off - Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement - Support a productive home office environment.
- Multiple Health Plan Options - Including a 100% employer-paid plan.
- Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program - Stay active, your way.
- On-Demand Mental Health Support - Access to Headspace and other wellness tools.
- Paid Parental Leave - For both birthing and non-birthing parents.
- Traditional & Roth 401(k) - With a generous company match.
- Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.
- Online Learning Platforms - Fuel your professional development.
- Competitive Salary & Bonuses - Your contributions are valued and rewarded.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.
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