Senior Consultant - Quality Cloud

Veeva Systems, Inc.; Madison (WI); Remote; USD 80,000 - 200,000; Full time

Job summary

A leading company in the life sciences sector is seeking a Lead Consultant to empower enterprise clients with cloud-based solutions. This role focuses on managing customer relationships and enhancing Veeva Vault products, requiring strong IT project management skills and experience in the life sciences industry. The position offers flexibility with remote work options and occasional travel.

Qualifications

• 8+ years of experience in IT Project Management or Software Consulting.
• Proven track record leading implementation and/or IT operations.

Responsibilities

• Lead IT Operations at customers for Veeva’s Quality SaaS solutions.
• Function as a Primary customer liaison managing communication.

Skills

IT Project Management

GMP Systems

SaaS

Communication

Problem Solving

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems?

Veeva Systems is looking for driven, self-motivated Lead Consultants with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Quality helps organizations eliminate silos and accelerates the development and manufacturing of high-quality products to a greater number of patients. It is a cloud platform that unifies applications, processes, and partners across content management, training, Quality Management Systems (QMS), and QC lab solutions (LIMS).

Senior Quality consultants within Enterprise Application Management will be responsible for leading a team of Veeva colleagues in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers.

This is a remote, full-time permanent role with Veeva. There is no work location requirement. It is customer-facing, with occasional travel requirements up to 15% of the time.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Lead IT Operations at our customers for Veeva’s Quality SaaS solutions
• Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
• Oversee customer release management programs including resource planning, release tracking, and forecasting
• Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

Requirements

• 8+ years of experience in IT Project Management, GMP Systems ownership, or Software Consulting
• Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
• Proven ability to work both independently and in teams in a dynamic, fast-moving environment
• Good understanding of SaaS and GxP principles
• Ability to quickly understand business requirements and design creative solutions
• Excellent verbal and written communication skills
• Experience in the Lifesciences Quality, Manufacturing, or Healthcare spaces
• Experience with Data or Content Management applications

Compensation

• Base pay: $80,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary depending on experience and location. Compensation may also include variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries worldwide.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by law. For accommodations during the application process, contact us at [e-mail].

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. Core hours ensure availability for meetings and collaboration.

Our offices are designed to foster social bonds and idea exchange, with regional hubs in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. Customer-facing roles may require travel to client sites.

Where you live within your country does not affect your salary. We aim to provide transparency and stability regarding compensation.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

As a PBC, Veeva considers its public benefit purpose alongside shareholder interests, focusing on making industries more productive and creating quality employment opportunities.

What sets us apart

Veeva became the first public company to convert to a Public Benefit Corporation in February 2021, emphasizing our commitment to societal impact alongside business success.