Client Service Manager / NY

Highmark Health; Buffalo (NY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Highmark Health in New York is seeking a Sales Account Specialist to help maintain and grow existing business and ensure strong client relationships.

The role is hybrid, based in Buffalo or Latham, NY, with three onsite days per week (Tuesdays, Wednesdays, and Thursdays). You will prepare proposals, analyze utilization data, and coordinate with internal teams to deliver solutions that meet client objectives.

Qualifications

• Minimum Bachelor’s Degree or 3 years of relevant experience in lieu of degree.
• Exempted experience requirements effective August 2016

Responsibilities

• Partner with Client Manager(s) to maintain and grow existing business and ensure positive account relationships.
• Assist in the preparation of benefit design analyses for proposals and quotes.
• Run financial reports or perform basic financial analysis on utilization data and market research.
• Develop detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide resolution and changes across the company.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence, Persistence & Resilience

Planning and Organizing

Education

Bachelor's Degree

Job description

Company : Highmark Inc. Job Description :

JOB SUMMARY

This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. Assist in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluate, recommend and implement processes to ensure that account objectives are met. Serve as the sales liaison between group administrators and Highmark internal departments for problem resolution. This is a hybrid based role in Latham, NY or Buffalo, NY - 3 days a week onsite - T, W, TH.

ESSENTIAL RESPONSIBILITIES

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes.
• Runs financial reports or performs basic financial analysis on utilization data and market research and analysis.
• Develop detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
• Leverage internal resources to bring the best service and problem resolution to assigned accounts.
• Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
• Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
• Function as the primary contact for the resolution of the day to day account service issues.
• Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Other duties as assigned or requested.

QUALIFICATIONS

• Minimum Bachelor's Degree OR 3 years of relevant, progressive experience in the area of specialization in lieu of bachelor's degree.
• Exempted experience requirements effective August 2016
• Preferred None
• EXPERIENCE Required 3 years of relevant, progressive experience in the area of specialization OR Bachelor's Degree.
• Exempted experience requirements effective August 2016
• Preferred None

LICENSES or CERTIFICATIONS

• Required State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire.
• Preferred None

SKILLS

• Service orientation
• Diligence
• Problem Solving
• Communication
• Drive for Results
• Evaluates Critically
• Influence, Persistence & Resilience
• Planning and Organizing
• Language (Other than English): None

TRAVEL REQUIREMENT

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type Hybrid - This is a hybrid based role in Latham, NY or Buffalo, NY - 3 days a week onsite - T, W, TH. Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Regularly Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely

DISCLAIMER

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

COMPLIANCE REQUIREMENT

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

PAY RANGE

• Minimum: $25.00
• Maximum: $37.50
• Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

DISCRIMINATION PROHIBITION

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

ACCESSIBILITY AND AID

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail]

BACKGROUND

California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.