Director Enterprise Transformation Strategy

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 110,000 - 170,000; Full time

Job summary

Highmark Health in Pittsburgh seeks an experienced Strategy and Operations leader to identify, develop, and direct a portfolio of projects aimed at improving admin and medical costs, processes, and customer/provider experience. You will drive overall execution, deliverables, and results, leveraging deep consulting knowledge across industries to generate actionable insights and transform the organization.

The role requires managing engagement deliverables, resources, and outcomes, often in a

Qualifications

• Required Bachelor's degree in Business Management, Engineering, Operations, Information Technology or closely related discipline.
• 10+ years of experience in Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice in a consulting firm or related corporate/ PE setting.
• Experience leading teams and projects of varying size in complex, matrixed environments; healthcare experience preferred (payor/provider).

Responsibilities

• Plan and direct department operations; develop policies and programs; may have budget responsibility.
• Drive P&L and strategic value for the enterprise through project portfolios.
• Collaborate with senior leadership to scope, prioritize, and deliver large and small consulting projects.

Skills

Analytical thinking

Financial acumen

Strategic problem-solving

Stakeholder influence

Storytelling/communication

AI/ML awareness

Education

Bachelor's degree in Business Management, Engineering, Operations, Information Technology

Job description

Company : Highmark Health

Job Description : JOB SUMMARY

This job identifies, develops, and directs a portfolio of projects designed to meet/exceed key performance metrics (e.g., admin cost reduction, process improvement, medical cost/value improvement, and enhanced customer/provider experience) for a particular business unit(s) within the organization. The incumbent will drive the overall project execution and is responsible for all deliverables, outputs, and short/long-term results, even during the implementation phase of work. The incumbent demonstrates deep knowledge of consulting principles and the delivery of practical outcomes from prior engagements and industries and is adept at driving clear hypotheses, breakthrough analyses and actionable strategic insights for organizational and operational improvement. In doing so, the incumbent will be skilled at applying a strategic approach to problem-solving through quantitative analysis, financial modeling, hypothesis-based issue analysis and the use of multiple strategic frameworks. The incumbent recognizes the important role technology plays in achieving and sustaining true transformation and brings experience from several tech-enabled programs. The incumbent takes pride in staying on top of industry and technology trends and is constantly assessing their potential impact on the organization and generating project ideas accordingly. The incumbent has a track record as a talent multiplier who is adept at people development for individuals and teams. Finally, the incumbent is a strong change agent, adept at navigating a heavily matrixed organization and influencing leaders at all levels to truly transform their business.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, direct and control the day-to‑day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Financial and delivery responsibilities: Drive P&L and strategic value for the enterprise through the division’s portfolio of projects.
• Work closely with senior/executive leadership to identify, scope, prioritize, and deliver large- and small‑scale consulting projects that advance business outcomes and achieve strategic objectives.
• Ultimate owner of engagement deliverables, resources (internal & external) and outcomes within the portfolio.
• Other duties as assigned or requested.

EDUCATION

Required Bachelor's degree in Business Management, Engineering, Operations, Information Technology, or closely related discipline

Substitutions None

Preferred Master's degree

EXPERIENCE

Required 10 years’ experience in the Strategy, Operations, Mergers and Acquisitions, or Human Capital Practice of a consulting firm or similar experience from a consulting-oriented role in a corporate environment or private equity firm

To Include 7 years of management experience and/or experience leading teams and/or projects of varying size and complexity

7 years of working in complex, matrixed environments or across multiple businesses

Preferred 5 years of aggregate project experience from the Healthcare industry (payor and/or provider)

LICENSES or CERTIFICATIONS

Required None

Preferred (any of the following) Lean Six Sigma Human Centered Design (HCD)

SKILLS

Exceptional analytical and quantitative problem-solving skills

Strong business and financial acumen

Ability to apply creative and imaginative thinking to solve problems in innovative and/or unexpected ways. Seen as a thought leader.

Ability to leverage exponential technologies (AI/ML, GenAI, Agentic AI) to transform business processes

Excellent storytelling and communication skills across verbal, written, and PowerPoint mediums; able to simply and concisely communicate complex ideas and concepts

Ability to lead and influence without authority, work effectively with people across all levels of the organization

Ability to work in a collaborative manner and be an active listener; excellent facilitation skills

A flexible working style; comfortable working in team environments or autonomously

Orientation toward execution; ability to consistently make progress regardless of constraints or roadblocks

Managerial courage and ability to have difficult conversations

Language (Other than English): None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type Office-based

Teaches / trains others regularly

Occasionally Travel regular from the office to various work sites or from site-to-site

Rarely Works primarily out-of-the office selling products/services (sales employees)

Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely

DISCLAIMER

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

ABOUT HIGHMARK HEALTH

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.