Senior Consultant, Insurance- AI & Automation

Infosys; Bellevue (WA); On-site; USD 117,000 - 148,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays

Job summary

Infosys Consulting in North America seeks a Senior Consultant to advise insurance executives and lead teams on business process reimagination, optimization, and automation programs. You will drive end-to-end discovery, current and future state mapping, and implement intelligent automation capabilities across RPA, IDP, AI/ML, chatbots, and GenAI.

Ideal candidates have deep insurance process experience, BPMN tooling familiarity, and proficiency with agile methods.

Qualifications

• Bachelor's degree or foreign equivalent required.
• 5+ years of relevant experience in P&C insurance or consulting.
• Experience across underwriting, claims, and policy servicing.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Engage with C-level and senior client executives to shape engagements.
• Lead teams on insurance business process reimagination and automation programs.
• Drive end-to-end process discovery, assessment, and future-state design.
• Deliver high-quality client outputs and mentor teammates.

Skills

Insurance domain

Process reimagination

Automation tools

BPMN skills

Agile methods

Stakeholder mgmt

Education

Bachelor's degree

MBA

Tools

UiPath

Blue Prism

Automation Anywhere

Pega

Appian

SharePoint

Power BI

JIRA

Visio

Job description

Senior Consultant, Business Process Reimagination, AI & Automation, North America

About The Role

The applicant should have experience in advising Insurance client executives, both business and IT, and experience leading teams working on Insurance business process reimagination, optimization, AI and Automation engagements. Applicants should have some of the following experiences:

• Experience in working on Insurance Business Process across multiple Insurance product lines
  • Life
  • Annuities
  • Brokerage
  • Property & Casualty (Personal and Commercial Lines)
  • Employee Benefits
  • Disability Insurance
  • Long Term Care
• Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
• Process reimagination, process optimization, change management, design thinking type techniques.
• Experience in process discovery, process assessment by identifying opportunities for process improvement and business process automation.
• Worked on end-to-end current state mapping and future state solution creation.
• Experience in end-to-end business process automation engagements with insurance carriers.
• Must have implemented different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI.
• Digital transformation, modernization programs.
• Experience with BPMN tools including not limited to IBM Blue Works, Visio, etc.
• Experience implementing Automation platforms like UiPath/BluePrism/Automation Anywhere/Pega Robotics/Appian for Insurance operations.
• Agile / Scrum / Kanban Methodology.
• Competency in SharePoint, PowerBI, JIRA/Trello/ADO.

Additional Consulting Responsibilities

• Client Relationship and Development: Regularly interacts with clients, including clients at senior levels. Expresses himself/herself well to clients and answers questions fluidly. Earns client’s respect.
• Client Delivery: Delivers high-quality client outputs on time, more or less independently: Seeks advice and counsel where needed. Begins to mentor and direct the efforts of others.
• Consulting Behaviours: Works independently with minimal oversight. Identifies and seizes opportunities by taking decisive action. Maintains flexibility on the job; adjusts schedule, tasks, and priorities when necessary. Demonstrates learnability. Shows willingness to step outside of comfort zone and take on new challenges and responsibilities. Engages in firm and practice building.
• Core Consulting Skills: Constructs simple, complete, compelling business cases to support recommendations. Masters facilitation and meeting skills; plans and leads effective meetings; understands different decision-making styles and drives decision-making. Masters basic presentation skills. Delivers credible presentations for client work; leads discussions with clients at peer or team lead level. Develops focused expertise in a particular horizontal or vertical area.

Basic Qualifications

• Bachelor’s degree or foreign equivalent required.
• At least 5 years of relevant work experience with a P&C insurer or comparable consulting services.
• Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
• Excellent relationship-building abilities.
• Ability to collaborate with resources in global delivery model.
• Experience in Agile and/or hybrid methodologies.

Preferred Qualifications

• MBA or equivalent advanced degree, Industry-related certification preferred.
• Creative problem solver
• Strategic mindset and the ability to collaborate with other team members.

For candidates based out of CA, WA, NY, IL, MN, NJ states, estimated annual gross compensation range is $116,875 to $148,125.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale.

Infosys Consulting is helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.