Principal: Insurance - AI & Automation

Infosys; Atlanta (GA); On-site; USD 154,375 - 193,125; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Disability Insurance

401(k) plan and employer contributions

Paid holidays + Paid time off

Job summary

Infosys Consulting is seeking a Principal for Business Process Reimagination, AI & Automation in North America. The role requires deep advisory experience with insurance executives, leading teams in reimagination, optimization, and automation programs across underwriting, claims, and servicing.

You will drive end-to-end transformations using RPA, IDP, AI/ML, GenAI, and BPMN tools, collaborating with global delivery teams.

Qualifications

• Bachelor’s degree or foreign equivalent is required.
• Minimum of 7 years of relevant work experience with 2 years in comparable consulting services.
• Experience across the insurance value chain: Underwriting, Claims, New Business, Policy Servicing, etc.
• Authorized to work in the United States without employer sponsorship.
• Multitask, engage with stakeholders, plan effectively, and achieve operational goals.
• Excellent relationship-building abilities.
• Collaborate with resources in global delivery model.
• Experience leading programs using Agile or hybrid methodologies.

Responsibilities

• Client Relationship and Development: Lead team interactions with clients at senior levels.
• Client Delivery: Lead client delivery teams and drive projects to completion.
• Value and Expertise: Establish focus areas and contribute IP and thought leadership.
• People Development and Learning: Mentor consultants and develop their skills.
• Consulting Behaviours: Build personal brand and stay current with market developments.
• Leadership and Firm Development: Guide delivery teams and contribute to practice growth.
• Sales: Support pursuit and proposal efforts with senior stakeholders.

Skills

Insurance domain expertise

Leadership

Agile / Hybrid methodologies

Client relationship

Strategic thinking

Education

Bachelor’s degree or foreign equivalent

MBA

Tools

IBM Blue Works

Visio

JIRA

Power BI

SharePoint

UiPath

Blue Prism

Automation Anywhere

Pega Robotics

Appian

Job description

Principal: Business Process Reimagination, AI & Automation, North America

About The Role

The applicant should have experience in advising Insurance client executives, both business and IT, and experience leading teams working on Insurance business process reimagination, optimization, AI and Automation engagements. Applicants should have some of the following experiences:

• Experience in working on Insurance Business Process across multiple Insurance product lines
  • Life
  • Annuities
  • Brokerage
  • Property & Casualty (Personal and Commercial Lines)
  • Employee Benefits
  • Disability Insurance
  • Long Term Care
• Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
• Process reimagination, process optimization, change management, design thinking type techniques.
• Experience in process discovery, process assessment by identifying opportunities for process improvement and business process automation.
• Worked on end-to-end current state mapping and future state solution creation.
• Experience in end-to-end business process automation engagements with insurance carriers.
• Must have implemented different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI.
• Digital transformation, modernization programs.
• Process Mining and Task Mining.
• Experience with BPMN tools including not limited to IBM Blue Works, Visio, etc.
• Experience implementing Automation platforms like UiPath/BluePrism/Automation Anywhere/Pega Robotics/Appian for Insurance operations.
• Experience in value realization and continuous monitoring of benefits from process improvements and automation.
• Operating Model optimization of Insurance operations.
• Agile / Scrum / Kanban Methodology.
• Competency in SharePoint, PowerBi, JIRA/Trello/ADO.

Additional Consulting Responsibilities

• Client Relationship and Development: Leads team interactions with clients, including clients at senior levels. Anticipates and proactively addresses client’s needs. Earns client’s respect and appreciation.
• Client Delivery: Leads client delivery teams. Manages projects and drives projects to completion.
• Value and Expertise: Establishes focus area and concentrates deployment and delivery in that area. Establishes track record in focus area. Begins to contribute thought leadership and IP in focus area.
• People Development and Learning: Mentors and develops consultants on delivery teams. Ensures team members have skills needed to execute and deepen their expertise while on the project. Has counselees and meets them regularly. Helps them understand strengths and weaknesses, set realistic targets, and establish development plans that balance firm needs and personal aspirations.
• Consulting Behaviours: Develops focus area or specialization. Builds personal brand. Leads and mentors others. Cares about development of junior consultants and invests in their progression. Grows Infosys network outside of Consulting. Leverages relationships with CSG and other delivery units to enhance client solutions and identify new opportunities for Consulting work. Reads situations and adjusts personal approach accordingly. Adopts behavior and language appropriate to the situation, to stay effective in different environments. Stays abreast of market developments in practice or discipline. Identifies threats and opportunities and positions to meet them; proactively learns new skills and abilities to stay relevant.
• Leadership and Firm Development: Leads delivery teams effectively, providing direction, guidance, motivation, course correction, and air cover as appropriate. Supports development of innovative thinking. Understands the Infosys Consulting business drivers and KPIs needed to build an effective and successful business. Represents Infosys through appropriate application of Infosys' sales and marketing materials/publications (service offerings, blog posts, etc.). Plays a key role in practice or firm‑building activities. Takes bottom-line responsibility for firm building deliverables or activities.
• Sales: Supports Associate Partners and Partners in pursuit and proposal work. Identifies opportunities from client work and relationships; raises them to appropriate Associate Partner or Partner for action.

Qualifications

• Bachelor’s degree or foreign equivalent required.
• Minimum of 7 years of relevant work experience with 2 years of experience in comparable consulting services.
• Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
• Excellent relationship-building abilities.
• Ability to collaborate with resources in global delivery model.
• Experience in leading programs using Agile and/or hybrid methodologies.

Preferred Qualifications

• MBA or equivalent advanced degree, Industry-related certification preferred.
• Creative problem solver
• Strategic mindset and the ability to collaborate with other team members

For candidates based out of CA, WA, NY, IL, MN,NJ states, estimated annual gross compensation range is $154,375 to $193,125.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale.

Infosys Consulting is helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.