Senior Consultant, Client Service - Investment Operations

Northern Trust; Chicago (IL); On-site; USD 75,000 - 127,000; Full time

Benefits offered by this job

401k and pension

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Discretionary bonus program

Job summary

Northern Trust is seeking a Sr. Consultant in Client Service Investment Operations (CS Investment Ops) to lead client service, governance, and strategic support across investment operations.

The role collaborates with clients, operations teams and business partners to drive process improvements and ensure governance and timely execution. You will support transitions across regions, monitor milestones, escalate risks, and mentor team members while strengthening operating procedures and service

Qualifications

• Bachelor's degree and 5-10+ years of relevant financial services experience.
• Experience within Investment Operations, Asset Management, Asset Servicing, or Financial Services Operations.
• Prior client service experience in a service-oriented environment.
• Experience participating in business process improvements, operational enhancements, or technology initiatives.
• Proficient in the use of standard Microsoft tools and ability to learn systems used within the business.
• Strong understanding of investment operations and financial services industry practices.

Responsibilities

• Provide consistent, high-quality client service by managing operational execution and governance while ensuring milestones, SLAs, and KPIs are achieved.
• Lead and support internal, client-driven, and cross-functional change initiatives, overseeing process improvements from planning through implementation.
• Serve as a key point of contact for internal and external partners, including business units, auditors, and stakeholders, while acting as a subject matter expert for client servicing and operational processes.
• Cultivate strong relationships with clients, stakeholders, and business partners to support effective collaboration and service delivery.
• Independently resolve client inquiries and operational issues, ensuring timely communication and follow-up while applying deep knowledge of the business unit and function.
• Identify opportunities to improve technology, workflows, and service delivery, and present recommendations with clear implementation plans.
• Drive change and support the establishment of operating procedures across stakeholders to strengthen governance, consistency, and sustainable execution.
• Chair regular meetings for internal and external stakeholders.
• Serve as a mentor and resource for team members by supporting knowledge sharing, onboarding, training, and cross-training to promote operational excellence.
• Maintain a strong understanding of client business needs, service commitments, and end-to-end process flows.

Skills

Investment Operations

Client Service

Project Management

Stakeholder Management

Analytical Thinking

Education

Bachelor's degree

5-10+ years financial services experience

Tools

Microsoft Office

Job description

Northern Trust is seeking a Sr. Consultant in Client Service Investment Operations (CS Investment Ops) to lead client service, governance, and strategic support across investment operations.

The role collaborates with clients, operations teams and business partners to drive process improvements and ensure governance and timely execution. You will support transitions across regions, monitor milestones, escalate risks, and mentor team members while strengthening operating procedures and service