Sr Consultant, CS Investment Operations

Northern Trust; Chicago (IL); On-site; USD 75,000 - 127,000; Full time

Benefits offered by this job

401k and pension

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Discretionary bonus program

Job summary

Northern Trust is seeking a Sr. Consultant in Client Service Investment Operations (CS Investment Ops) to lead client service, governance, and strategic support across investment operations.

The role collaborates with clients, operations teams and business partners to drive process improvements and ensure governance and timely execution. You will support transitions across regions, monitor milestones, escalate risks, and mentor team members while strengthening operating procedures and service

Qualifications

• Bachelor's degree and 5-10+ years of relevant financial services experience.
• Experience within Investment Operations, Asset Management, Asset Servicing, or Financial Services Operations.
• Prior client service experience in a service-oriented environment.
• Experience participating in business process improvements, operational enhancements, or technology initiatives.
• Proficient in the use of standard Microsoft tools and ability to learn systems used within the business.
• Strong understanding of investment operations and financial services industry practices.

Responsibilities

• Provide consistent, high-quality client service by managing operational execution and governance while ensuring milestones, SLAs, and KPIs are achieved.
• Lead and support internal, client-driven, and cross-functional change initiatives, overseeing process improvements from planning through implementation.
• Serve as a key point of contact for internal and external partners, including business units, auditors, and stakeholders, while acting as a subject matter expert for client servicing and operational processes.
• Cultivate strong relationships with clients, stakeholders, and business partners to support effective collaboration and service delivery.
• Independently resolve client inquiries and operational issues, ensuring timely communication and follow-up while applying deep knowledge of the business unit and function.
• Identify opportunities to improve technology, workflows, and service delivery, and present recommendations with clear implementation plans.
• Drive change and support the establishment of operating procedures across stakeholders to strengthen governance, consistency, and sustainable execution.
• Chair regular meetings for internal and external stakeholders.
• Serve as a mentor and resource for team members by supporting knowledge sharing, onboarding, training, and cross-training to promote operational excellence.
• Maintain a strong understanding of client business needs, service commitments, and end-to-end process flows.

Skills

Investment Operations

Client Service

Project Management

Stakeholder Management

Analytical Thinking

Education

Bachelor's degree

5-10+ years financial services experience

Tools

Microsoft Office

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Sr. Consultant, Client Service Investment Operations (CS Investment Ops)

The Sr. Consultant is a senior member of the Investment Operations Outsourcing (IOO) Client Service team, responsible for client service, operational governance, and strategic support across investment operations.

This role coordinates activities across clients, operational teams, and business partners while driving process improvements, operational excellence, and strategic initiatives. The position combines governance, operational leadership, and project execution, requiring strong analytical, problem-solving, and relationship management skills.

As part of IOO Transitions Governance, this role supports Investment Operations Outsourcing transition activity across regions, teams, and operating models. Responsibilities include providing governance and coordination throughout transition events by aligning stakeholders, monitoring key milestones, validating documentation, tracking risks and issues, and facilitating timely escalation and resolution.

Key Responsibilities

• Provide consistent, high-quality client service by managing operational execution and governance while ensuring milestones, SLAs, and KPIs are achieved.
• Lead and support internal, client-driven, and cross-functional change initiatives, overseeing process improvements from planning through implementation.
• Serve as a key point of contact for internal and external partners, including business units, auditors, and stakeholders, while acting as a subject matter expert for client servicing and operational processes.
• Cultivate strong relationships with clients, stakeholders, and business partners to support effective collaboration and service delivery.
• Independently resolve client inquiries and operational issues, ensuring timely communication and follow-up while applying deep knowledge of the business unit and function.
• Identify opportunities to improve technology, workflows, and service delivery, and present recommendations with clear implementation plans.
• Drive change and support the establishment of operating procedures across stakeholders to strengthen governance, consistency, and sustainable execution.
• Chair regular meetings for internal and external stakeholders.
• Serve as a mentor and resource for team members by supporting knowledge sharing, onboarding, training, and cross-training to promote operational excellence.
• Maintain a strong understanding of client business needs, service commitments, and end-to-end process flows.

Qualifications & Experience

• Bachelor's degree and/or 5-10+ years of relevant financial services experience.
• Experience within Investment Operations, Asset Management, Asset Servicing, or Financial Services Operations.
• Prior client service experience in a service-oriented environment.
• Experience participating in business process improvements, operational enhancements, or technology initiatives.
• Proficient in the use of standard Microsoft tools and ability to learn systems used within the business.
• Strong understanding of investment operations and financial services industry practices.

Key Skills

• Excellent verbal and written communication skills.
• Strong client relationship and stakeholder management abilities.
• Analytical and problem-solving mindset.
• Excellent project management and leadership skills.
• Ability to manage multiple priorities and projects simultaneously while meeting challenging deadlines.
• Flexible, adaptable, and comfortable working in a changing environment.
• Strong attention to detail and sense of urgency.
• Ability to work independently and collaboratively across teams.

Salary Range:

$74,700 - 126,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.