Senior Consultant AI-Driven Ops & Process Improvement

Socket.dev; New York (NY); On-site; USD 127,100 - 149,500; Full time

Job summary

West Monroe is seeking a Senior Consultant to join our Operations Excellence Practice within our Productivity discipline in New York City. You will tackle complex client challenges, blending process optimization, workforce analytics, and AI-driven productivity initiatives to deliver measurable outcomes.

In this client-facing role, you will structure analyses, translate problems into data-driven recommendations, design future-state processes, and mentor junior team members while contributing to

Qualifications

• Bachelor’s degree in business, engineering, or a related field.
• Experience solving business-process optimization and workforce analytics problems.
• Experience with AI, automation, or advanced analytics in business processes.

Responsibilities

• Structure and lead analyses of current-state operations to identify inefficiencies across processes, workforce utilization, and performance management systems.
• Translate business challenges into data-driven insights and actionable recommendations.
• Work directly with client stakeholders to align on priorities, trade-offs, and implementation plans.
• Build tools and dashboards to track performance and outcomes; drive adoption during implementation.
• Mentor junior team members and contribute to a high-performing team environment.

Skills

Structured problem solving

Data-driven analysis

Client communication

Stakeholder management

Mentoring junior team

Education

Bachelor’s degree in business, engineering, or related field

Tools

Excel

Power BI

Job description

West Monroe is seeking a Senior Consultant to join our Operations Excellence Practice within our Productivity discipline in New York City. You will tackle complex client challenges, blending process optimization, workforce analytics, and AI-driven productivity initiatives to deliver measurable outcomes.

In this client-facing role, you will structure analyses, translate problems into data-driven recommendations, design future-state processes, and mentor junior team members while contributing to