Senior Configuration Management QA Analyst (TS/SCI)

CACI; Sterling (VA); On-site; USD 87,000 - 182,000; Full time

Job summary

CACI is seeking a detail-oriented Configuration Management Quality Assurance Analyst to ensure quality and integrity of configuration management processes across programs. The role involves analyzing, testing, and verifying CM practices to maintain accuracy and reliability.

The successful candidate will collaborate with engineering teams, support metrics and reporting, and drive continuous improvement while adhering to standards and security requirements.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years related work experience.
• Knowledge of ITSM and service management workflows.
• ITIL v3/v4 certification desired.
• Strong change management knowledge and methodologies.
• Analytical and problem-solving skills.
• Excellent communication and coordination abilities.
• Experience with project management tools and practices.
• Must have TS/SCI with poly.

Responsibilities

• Identifies and tracks risks, actions, and cost changes to closure.
• Maintains relationships with stakeholders and technical staff.
• Delivers briefings and training to leadership and teams as needed.
• Reviews compliance with standards and policies and tracks changes.
• Uses ServiceNow dashboards to report process status.
• Supports weekly and monthly performance measurements.
• Identifies improvements and recommends solutions.
• Manages end-to-end projects following procedures and templates.
• Maintains project documentation and artifacts.
• Collaborates with CM teams to ensure quality across lifecycles.
• Assesses impact of changes on services and CIs.
• Coordinates with engineering on change evaluations and deployments.

Skills

TS/SCI with poly

ITSM knowledge

5+ years experience

Data analysis & reporting

Analytical skills

Communication skills

Change management practices

Project management tools

ServiceNow

Education

Bachelor's degree in Computer Science, Information Technology, or equivalent experience

ITIL V3 or 4 certification and training

Tools

ServiceNow

Job description

CACI is seeking a detail-oriented Configuration Management Quality Assurance Analyst to ensure quality and integrity of configuration management processes across programs. The role involves analyzing, testing, and verifying CM practices to maintain accuracy and reliability.

The successful candidate will collaborate with engineering teams, support metrics and reporting, and drive continuous improvement while adhering to standards and security requirements.