Receptionist

RR Donnelley; San Diego (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

Williams Lea by RRD is seeking a professional Receptionist to deliver a warm, high‑quality front-desk experience within a corporate financial services setting. You will manage phone, email, and in‑person interactions, ensuring a seamless visit for employees, clients, and visitors.

You will coordinate logistics, support administrative needs, and collaborate with onsite teams and vendors to uphold security, discretion, and service excellence.

Qualifications

• High school diploma or equivalent.
• 1+ year of reception/office administration or hospitality in a corporate setting; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Highly organized and detail-oriented with the ability to manage multiple priorities.
• Proficient in Microsoft Office and workplace technology tools.

Responsibilities

• Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
• Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
• Create positive first and lasting impressions through exceptional customer service, professionalism, and attention to detail.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Hospitality mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Compensation: USD 20.53 - USD 28.7 - hourly

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly

Job Description

Position Summary
The Receptionist serves as the front‑of‑house specialist responsible for creating a professional and welcoming experience for employees, clients, and visitors. Through expert management of reception operations, including phone, digital, and in‑person interactions, this role delivers white glove service while ensuring efficient, high‑quality support within a corporate financial services environment.

Key Responsibilities

Reception Management & Guest Experience

• Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
• Manage visitor check‑in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in‑person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client‑ready at all times.
• Create positive first and lasting impressions through exceptional customer service, professionalism, and attention to detail.

Administrative & Workplace Support

• Prioritize daily reception activities, manage competing requests, and provide administrative support for operational needs and special projects.
• Troubleshoot routine workplace or equipment issues, escalating as appropriate, while adhering to company and client policies and using resources responsibly.

Collaboration, Communication, & Service Excellence

• Partner with onsite teams, clients, and vendors to deliver seamless service, effectively communicate and elevate issues as needed, and foster a collaborative, team-oriented environment.
• Demonstrate professionalism, cultural awareness, and a solutions-focused approach while handling confidential information, visitor records, and access‑related data with the highest levels of discretion, security, and compliance.
• Continuously enhances the reception experience by creating a welcoming and positive first impression for employees, clients, and visitors.

Qualifications

• High school diploma or equivalent required.
• 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills, with a professional demeanor and hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to work independently and collaboratively with diverse stakeholders.

Additional Information

Thesalary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs.Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.