Senior Computer Support Technician

Straumann Group; Austin (TX); On-site; USD 75,000 - 80,000; Full time

Job summary

A leading company in dental innovation seeks a Senior Computer Support Technician to provide tiered IT support and maintain system functionalities across various environments. This full-time position, based in Austin, TX, requires a minimum of an Associate's degree and substantial experience in IT support. Join a dynamic team that values innovation, collaboration, and diversity while offering a competitive salary and generous benefits.

Benefits

401(k) with employer match

health/dental/vision insurance

PTO

generous benefits package

Qualifications

• 4+ years of IT support or desktop engineering experience in enterprise environments.
• Strong experience with hardware troubleshooting and networking.
• Multilingual skills (Spanish, Portuguese, or German) are a plus.

Responsibilities

• Provide Tier 2/3 support for end-user systems onsite and remote.
• Manage hardware lifecycle processes and support global remote users.
• Install, configure, and troubleshoot software and operating systems.

Skills

PC systems

applications

hardware troubleshooting

interpersonal skills

communication skills

proficiency with Microsoft 365

networking basics

Education

Associate degree in Information Systems

Tools

ServiceNow

Intune

SCCM

Windows OS

macOS

Job description

#ChangeMakers

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials for use in esthetic dentistry, tooth replacement, and restoration solutions, or to prevent tooth loss.

We empower our employees to perform and make an impact, question the status quo, drive change, and stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others.

We deliver innovation based on evidence, fostering an employer culture and team spirit that encourages diversity and a “can-do” attitude.

Salary Range: $75,000 - $80,000/Annually. The final pay will vary based on location and candidate experience.

Professional Summary

The Senior Computer Support Technician is a key onsite technical resource responsible for advanced support of Straumann’s global IT infrastructure. This role ensures the functionality, security, and performance of end-user systems across corporate, manufacturing, and logistics environments. The technician leads client-side initiatives, supports global users, and maintains ownership of endpoint hardware and software operations.

Responsibilities include but are not limited to:

• Provide Tier 2/3 support for end-user systems, both onsite and remote, using ServiceNow and other ITSM tools.
• Manage hardware lifecycle processes, including procurement, imaging, deployment, support, and decommissioning.
• Support global remote users with high-quality communication and timely resolution.
• Install, configure, and troubleshoot software, operating systems (Windows/macOS), and company-standard applications.
• Support core communication systems: VoIP phones, mobile devices, A/V equipment, and video conferencing platforms.
• Perform diagnostics and repairs on computers and peripherals, coordinate with vendors for escalated repairs.
• Act as the technical lead on local client-side IT projects and contribute to larger initiatives.
• Maintain compliance and availability of systems in manufacturing, logistics, and corporate spaces.
• Document procedures and contribute to the knowledge base.
• Participate in scheduled on-call rotations to support 24/7 operations.

Minimum Qualifications:

• Associate degree in Information Systems or equivalent experience.
• 4+ years of IT support or desktop engineering experience in enterprise environments.
• Strong experience with PC systems, applications, networking basics, and hardware troubleshooting.
• Proficiency with Microsoft 365, Intune, SCCM, and Windows OS.

Preferred Qualifications:

• Excellent interpersonal and communication skills supporting users across cultures and time zones.
• Experience with ITSM platforms (ServiceNow preferred).
• Familiarity with macOS, SailPoint, or other identity/access management tools.
• Exposure to manufacturing or lab environments.
• ITIL certification or working knowledge.
• Multilingual skills (Spanish, Portuguese, or German) are a plus.
• Strong attention to detail and organized approach.

Work Environment & Requirements:

• This is a 100% onsite role. Remote work is not an option.
• Must be able to lift up to 80 lbs of IT equipment.
• Flexibility to work early/late shifts and weekends as needed.
• Participation in scheduled on-call rotations is required.

We offer generous benefits including competitive compensation, 401(k) with employer match, health/dental/vision insurance, PTO, and more. We do not require support from external agencies for this vacancy.

Videos To Watch: https://youtu.be/3lq5BLAvIdQ

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Locations: Austin, TX or Round Rock, TX

Travel: 0-10%

Requisition ID: 18160