Senior Compliance Services Operations Representative

Sovos; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Time-Off

Health, Dental and Vision benefits

401(k) with employer match

Mentoring Programs

Globally recognized Training & Dev

Tuition Reimbursement

Job summary

Sovos, a global leader in tax compliance, seeks a Senior Compliance Services Representative to deliver tax compliance services to large clients. You will act as a trusted resource, bringing expertise in data management, regulatory deadlines, and complex problem resolution, while guiding junior teammates and collaborating with internal groups.

You will leverage a strong background in tax info reporting (1099, ACA, FATCA) and apply your project management skills to ensure timely, accurate outcomes

Qualifications

• Experience delivering tax compliance or client services in a complex, deadline-driven environment.
• Familiarity with tax information reporting, ACA, sales and use tax, FATCA, unclaimed property, or certificate management.
• Strong project management skills with the ability to manage multiple client priorities simultaneously.
• Excellent problem-solving skills and the ability to navigate complex client issues with a consultative approach.
• Ability to mentor and support junior team members, fostering a collaborative team environment.

Responsibilities

• Deliver client services utilizing Sovos' Tax Information Reporting (1099), ACA, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Certificate Management software.
• Ensure compliance with applicable taxing authorities by adhering to internal policies.
• Identify, prioritize, and resolve client issues; coordinate with appropriate internal departments to provide timely responses and solutions.
• Provide guidance and support to Compliance Services Associates and Representatives in building domain expertise and resolving client issues.
• Develop reusable documentation and training materials; facilitate training sessions.
• Leverage AI tools and automation to streamline day-to-day workflows and improve output quality.

Skills

Tax information reporting

Project management

Client services

Mentoring and coaching

Data privacy & confidentiality

Tools

Tax reporting software

ACA/FATCA knowledge

Certificate management software

Job description

Build your future with Sovos

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes.

Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the 'right' resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do

Sovos is seeking a Senior Compliance Services Representative to deliver tax compliance services to large and complex clients. In this role, you will serve as a trusted resource and extension of clients' tax compliance environments, bringing expertise in data management, regulatory deadlines, and complex problem resolution. With a strong foundation in project management and client services, you will act as a collaborative and consultative partner to both clients and internal teams.

More Specifically, You Will

• Deliver client services utilizing Sovos' Tax Information Reporting (1099), Affordable Care Act (ACA), Sales and Use Tax Reporting, Foreign Account Tax Compliance Act (FATCA), Unclaimed Property, and/or Certificate Management software
• Ensure compliance with applicable taxing authorities -- including the IRS and state and local governments -- and client-specified procedures by adhering to internal policies
• Identify, prioritize, and resolve client issues; coordinate with appropriate internal departments to provide timely responses and solutions
• Provide guidance and support to Compliance Services Associates and Representatives in building domain expertise and resolving client issues
• Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
• Identify process improvement and standardization opportunities; offer suggestions to build internal efficiencies, reduce risk, and lead internal improvement initiatives
• Foster continuous improvement efforts; contribute ideas and feedback to generate innovative solutions for ongoing company enhancements
• Develop reusable documentation and training materials; facilitate training sessions
• Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
• Leverage AI tools and automation to streamline day-to-day workflows and improve output quality; apply critical judgment to review, validate, and refine AI-generated content for accuracy, relevance, and alignment with Sovos standards

What We Need From You

• Experience delivering tax compliance or client services in a complex, deadline-driven environment
• Familiarity with tax information reporting, ACA, sales and use tax, FATCA, unclaimed property, or certificate management
• Strong project management skills with the ability to manage multiple client priorities simultaneously
• Excellent problem-solving skills and the ability to navigate complex client issues with a consultative approach
• Ability to mentor and support junior team members, fostering a collaborative team environment
• Proficiency with technology platforms, including software applications relevant to tax compliance services
• Commitment to data privacy and confidentiality; understanding of protocols around personally identifiable information (PII)
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter .