Senior Compliance Response Specialist

Wheels, Inc; Schaumburg (IL); On-site; USD 47,000 - 66,000; Full time

Job summary

Wheels, Inc in Schaumburg, IL is seeking a dedicated registration specialist to manage vehicle paperwork, titles, registrations, and toll-related inquiries. You will respond to client requests via phone, email, or in person, escalating when needed and coordinating with dealerships and licensing agents.

The role emphasizes accuracy, adherence to jurisdictional requirements, and strong customer service. It is a full-time position in the Illinois office with annual pay and a comprehensive benefits

Qualifications

• High school diploma with relevant experience in fleet or automotive industries.
• 2+ years in office or customer service roles are preferred.
• Strong customer service and problem-solving abilities required.
• Proficiency in Salesforce and Microsoft Office Suite expected.

Responsibilities

• Respond to email, phone, and in-person requests about vehicle paperwork, title/registration, violations, and toll management.
• Anticipate customer impact and provide guidance to ensure the best user experience.
• Coordinate with internal/external resources (clients/drivers, licensing agents, dealerships) to resolve issues.
• Develop knowledge of jurisdictional laws for title and registration.
• Support clients with registrations and queries.
• Assist team on escalated issues with next steps and follow-up.
• Serve as a training resource for registration processes and jurisdictional updates.
• Manage requests via phone and Salesforce.
• Train new staff on registration management to resolve client concerns.
• Support compliance during peak seasons with offline tasks such as mailing, fee entry, and registrations.

Skills

Customer service

Diplomacy

Attention to detail

Microsoft Office

Leadership

Education

High school diploma

2 years fleet/automotive experience

Tools

SalesForce

Windows

Word

Excel

Outlook

Job description

Job Description

JOB OVERVIEW

Key Responsibilities

• Research and respond to email, phone, and in person requests and questions regarding new vehicle paperwork, title and registration, violations, and toll management.
• Anticipate the customer impact and respond with information and suggestions that will give the customer the best possible user experience.
• Contact the appropriate internal or external resources to resolve issues including client/driver contact areas, licensing agents, and dealerships.
• Develop and maintain working knowledge of jurisdictional laws and requirements relating to title and registration.
• Support assigned clients with registration request and queries.
• Assist team on escalated issues, providing guidance on next steps and follow up.
• Resource for training opportunities and jurisdictional changes/updates.
• Management of requests via phone and / or SalesForce request system.
• Ability to develop and train newest employees on registration management to manage and resolve client concerns.
• Support other teams within compliance during peak season volume with offline activities such as mailing, fee entering and receiving registrations into the system.

Leadership Responsibilities

This position has no managerial responsibilities.

Competencies - Skills

• Strong customer service and problem solving skills
• Ability to interact with customers and co-workers with diplomacy and tact
• High attention to detail and process oriented, ability to multi task
• Working knowledge of Microsoft software such as Windows, Word, Excel, Outlook and SalesForce systems
• Strong leadership skills

Education and Experience

Minimum high school diploma required 2 years’ experience in the fleet industry and or automotive required. Two (2) years experience office/customer service

Core Values

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

Cultural Attributes

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

Job Specifications, Physical Demands and Work Environment

Work Environment: This position is in Georgia or illinois and operates in a professional office environment.

Position Type/Standard Schedule: This is a full-time position, Monday through Friday.

Travel: No Travel required for this position.

Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.

Pay Range: $47,300-$66,200

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace.

All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.

Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Wheels Is Committed to Making Our Organization One of the Best Places to Work As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more. Ready to experience the Wheels culture for yourself?

10 years average employee tenure

10 times recognized as one of Chicago's Best and Brightest Companies to Work For

50+ health, wellness and engagement benefits

2,500+ online learning programs

Wheels is Invested in the Well-being of the Community and the World

We Inhabit Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.

Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

We Are Dedicated to the Safety and Health of our Employees

Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.

Wheels Fosters More Than Just Work Relationships

We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made.

We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.

At Wheels, your well-being is our priority.

As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.

The 2026 Wellness Program is designed to support you in achieving your personal health goals.

Best of all, it’s flexible and fits into your busy lifestyle.

This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.