Program Specialist I

Wheels, Inc; Alpharetta (GA); Hybrid; USD 40,500 - 56,700; Full time

Job summary

Wheels is seeking a Program Specialist I to support client accounts in a hybrid role. You will coordinate communications, assist with onboarding, and track deliverables to ensure SLAs are met.

The role emphasizes attention to detail, strong communication, and cross‑functional collaboration with internal teams. Experience in fleet operations is a plus.

Qualifications

• Bachelor’s degree preferred; high school diploma may suffice with experience.
• Experience in customer service or account management is a plus.
• Familiarity with fleet operations or leasing is advantageous.

Responsibilities

• Coordinate client communications and manage relationships.
• Support onboarding, activation, contracts, and setup for clients.
• Track deliverables and prepare business reviews with metrics.
• Maintain client data in Salesforce, ePlan, and Fleetview.
• Assist in cost control, approvals, and SLA compliance.

Skills

Communication skills

MS Office

CRM familiarity

Prioritization

Collaboration

Time management

Education

Bachelor’s degree preferred

High school diploma required

Tools

Salesforce

ePlan

Fleetview

Job description

JOB OVERVIEW

The Program Specialist I is a hybrid role, supporting key client account through a mix of service coordination, operational tasks, and team collaboration. This role helps manage client expectations, tracks deliverables, and ensures smooth execution across projects. Success in the position relies on attention to detail, strong communication, and the ability to work effectively with various teams.

KEY RESPONSIBILITIES – ESSENTIAL FUNCTIONS

• Client Relationship & Account Management
• Support communications between internal teams and assigned clients
• Assist with client onboarding, activation, contracts, and setup
• Coordinate resources to meet client-specific requirements and SLAs
• Assist in the preparation and generation of business reviews with performance metrics and recommendations
• Maintain client data using platforms like ePlan, Salesforce, and Fleetview

OPERANDAL EXECUTION

• Ensure tasks meet client and company SLAs
• Investigate and resolve escalations; prevent future risks
• Coordinate timely responses with internal teams
• Follow up on open items and maintain documentation
• Participate in internal, vendor, and client meetings
• Analyze and generate customized client reports utilizing templates
• Oversee communications for cost control and policy adherence
• Manage vehicle lifecycle: ordering, transport, end-of-life processes
• Coordinate approvals for repairs and rentals in alignment within client guidelines
• Monitor inventory and manage logistics

COMPETENCIES & SKILLS

• Collaborate to resolve client issues and enhance service delivery
• Assist with process improvements for efficiency and satisfaction
• Provide performance reporting to strategic accounts
• Support risk mitigation through structured processes
• Cross-train and support team continuity
• Assist with client-owned/leased vehicle inquiries and reporting
• Complete relevant training and contribute to team learning
• Provide coverage during absences or peak workloads
• Perform other duties as needed

LEADERSHIP RESPONSIBILITIES

While this is primarily an individual contributor role, opportunities exist for leading cross‑functional projects. Initiative in professional development and process innovation is encouraged.

COMPETENCIES – SKILLS

• Strong written and verbal communication skills
• Basic proficiency in MS Office
• Willingness to learn and/or familiarity with CRM/client management tools
• Ability to juggle priorities in a dynamic environment
• Self‑driven and collaborative work style
• Relationship building, tech basic proficiency, and time management
• Adaptability, accountability, and solution‑focused approach

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred; high school diploma required
• 1‑3+ years in customer service/account management/operations
• Fleet operations or leasing experience strongly preferred
• 1–2 years of office experience
• Beginner Excel and Salesforce proficiency
• Excellent written, verbal, and problem‑solving skills
• Ability to work in deadline‑driven environments
• Flexible to evolving client needs and processes

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Professional office setting in Alpharetta
• Position Type/Standard Schedule: This is a full‑time position, typically Monday thru Friday, with occasional evening/weekend work based on client needs
• Travel: Typically, travel is not expected for this job.
• Physical Demands: Physical activity includes sitting, standing, walking, and using office tools

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

OUR BENEFITS

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market‑leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

PAY RANGE

Pay Range: $40,500-$56,700 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance.

Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO STATEMENT

Wheels is a Drug‑Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.

Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

ABOUT WHEELS

Wheels Is Committed to Making Our Organization One of the Best Places to Work As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you’ll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long‑term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.

WHEELS CULTURE

Ready to experience the Wheels culture for yourself?

• 10 years average employee tenure
• 10 times recognized as one of Chicago's Best and Brightest Companies to Work For
• 50+ health, wellness and engagement benefits
• 2,500+ online learning programs

DIVERSITY

Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.

COMMUNITY

We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

SUSTAINABILITY

Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

SAFETY AND HEALTH

We Are Dedicated to the Safety and Health of our Employees Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.

WORK RELATIONSHIPS

Wheels Fosters More Than Just Work Relationships We hire people who have a customer‑focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. At Wheels, your well‑being is our priority. As part of our commitment to your health and well‑being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well‑being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.