Senior Compliance QA - Merchant Onboarding

Wolt - English; United States; On-site; USD 45,000 - 50,000; Full time

Job summary

Wolt License Services (WLS) is expanding its Operational Quality Assurance team and seeks a Compliance Quality Assurance Specialist. You will perform monthly QA reviews of merchant onboarding, identify deficiencies, and provide structured feedback to Merchant Operations and Sales to improve onboarding quality.

You’ll work with Risk & Compliance, Product and Operations to drive continuous improvement and strengthen controls.

Qualifications

• Bachelor's degree to be in a related field.
• 2-4 years of experience in quality assurance, compliance operations or merchant onboarding.
• Excellent analytical skills with strong attention to detail.
• Experience reviewing cases against defined procedures and quality standards.
• Strong written and verbal communication with ability to give feedback.

Responsibilities

• Conduct monthly quality assurance reviews of completed merchant onboarding cases across all supported markets, assessing adherence to customer due diligence procedures, internal policies and operational standards.
• Identify operational deficiencies, documentation errors, process deviations and recurring quality trends, ensuring findings are accurately documented and appropriately escalated.
• Provide structured feedback to Merchant Operations, Sales and other onboarding teams to continuously improve onboarding quality and consistency.
• Support the delivery of quality calibration sessions and training activities to ensure consistent interpretation of onboarding requirements across operational teams.
• Maintain accurate records of quality reviews, findings, root causes, corrective actions and quality metrics.
• Prepare regular quality assurance reporting, highlighting operational trends, recurring deficiencies, risk areas and improvement opportunities.
• Support root cause analysis of operational quality issues and collaborate with Product, Operations and Risk & Compliance teams to improve onboarding procedures and controls.
• Contribute to the development of standard operating procedures, quality checklists and onboarding guidance documentation.
• Promote a strong quality culture by encouraging operational excellence, continuous improvement and consistent application of operational standards across all markets.

Skills

Analytical skills

Attention to detail

Quality assurance

Communication skills

Education

Bachelor's degree in Business, Finance, Law, Compliance, Risk Management or related field

Job description

Wolt License Services (WLS) is expanding its Operational Quality Assurance team and seeks a Compliance Quality Assurance Specialist. You will perform monthly QA reviews of merchant onboarding, identify deficiencies, and provide structured feedback to Merchant Operations and Sales to improve onboarding quality.

You’ll work with Risk & Compliance, Product and Operations to drive continuous improvement and strengthen controls.