Senior Compliance Business Partner

Coast One Mortgage; Coppell (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer贡献

401(k) employer match

Paid maternity and parental leave

Job summary

Newrez is seeking a Senior Compliance Business Partner to act as a regulatory advisor within the Servicing Compliance team. You will partner with servicing units to enable compliant operations, guide regulatory changes, and support examinations and client audits.

The role focuses on preventing issues, embedding compliance expertise in the business, and ensuring sustainable remediation across processes and controls.

Qualifications

• Bachelor's degree in business, finance, or related field.
• 5+ years in compliance, risk management, audit, or regulatory roles within financial services; mortgage servicing experience preferred.
• Experience with issues management, including root cause analyses and remediation validation.
• Experience with governance, risk, and compliance platforms, issue tracking systems, and reporting tools such as Excel, Tableau, or Power BI.
• CRCM or comparable compliance certification preferred.

Responsibilities

• Serve as the primary compliance point of contact for assigned servicing units, providing regulatory guidance.
• Research and respond to compliance questions and design processes to meet objectives.
• Lead end‑to‑end issues management from root cause analysis to remediation validation.
• Conduct post‑implementation reviews to confirm actions are effective.
• Monitor remediation progress and escalate issues as needed.
• Support regulatory examinations and client audits with evidence of remediation.

Skills

Verbal communication

Written communication

Regulatory knowledge

Mortgage regulations

GMC/Fannie/Freddie knowledge

Microsoft Office

Education

Bachelor's degree in business/finance

Tools

Governance platforms

Issue tracking

Excel

Tableau

Power BI

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The Senior Compliance Business Partner is a business‑aligned compliance advisor on the Compliance Advisory team within the Servicing Compliance department, the second line of defense for the servicing line of business. The role partners with assigned servicing business units to enable compliant and successful operations by providing day‑to‑day regulatory guidance, managing compliance issues from root cause analysis through validated remediation, and guiding the implementation of regulatory and agency changes. The role exists to prevent compliance issues, not only to correct them. By embedding compliance expertise in the business, validating that corrective actions are effective and sustainable, and identifying trends before they become findings, the Compliance Business Partner reduces repeat findings and supports readiness for regulatory examinations and client audits.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

• Serve as the primary compliance point of contact for assigned servicing business units, providing timely and practical guidance on federal and state regulatory requirements, agency guidelines, client requirements, and internal policies.


• Research and respond to compliance questions from the business, partnering with the business to design processes and solutions that achieve business objectives in a compliant manner.


• Support issues management end to end: evaluate root cause analyses, approve corrective action plans, and validate remediation with documented evidence prior to issue closure.


• Conduct post‑implementation reviews to confirm corrective actions are effective and sustainable and maintain documentation and audit trails that withstand regulatory examination and client audit scrutiny.


• Monitor issue aging and remediation progress for assigned business units and escalated stalled remediation, repeat issues, and emerging risks to compliance and business leadership.


• Guide the implementation of regulatory and agency changes within assigned business units, in partnership with the Regulatory Change Management team, and confirm required changes are implemented timely and accurately.


• Support regulatory examinations, client audits, and internal audit activities, including providing evidence of issue closure and remediation validation.


• Analyze trends across issues, consumer complaints, testing results, and examination findings to identify and address compliance risk proactively and prevent repeat findings.


• Partner with Compliance Testing, Operational Risk, and the Risk & Controls team to strengthen controls related to identified issues.


• Ability to effectively and accurately convey information to others.


• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor's degree in business, finance, or a related field, or equivalent work experience.


• 5+ years of experience in compliance, risk management, audit, or regulatory roles within financial services; mortgage servicing experience strongly preferred.


• Experience with issues management, including root cause analysis, corrective action planning, and remediation validation.


• Experience with governance, risk, and compliance platforms, issue tracking systems, and reporting tools such as Excel, Tableau, or Power BI.


• CRCM or comparable compliance certification preferred.

Skills, Abilities, and Knowledge

• Strong verbal communication skills; strong writing and composition abilities.


• Working knowledge of federal mortgage servicing regulations, including RESPA (Regulation X), TILA (Regulation Z), FDCPA, FCRA, SCRA, and UDAAP, and of state servicing requirements.


• Working knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae guidelines and FHA, VA, and USDA servicing requirements preferred.


• Strong Microsoft Office skills.

Work Environment and Physical Requirements

• Working on‑site at assigned office location.


• Regular and punctual attendance adhering to schedule established by leadership.


• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.


• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.


• Sedentary work in a stationary position at a cubicle for prolonged periods of time.


• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.


• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on‑site to complete essential job duties, absent extenuating circumstances.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• Medical, dental, and vision insurance


• Health Savings Account with employer contribution


• 401(k) Retirement plan with employer match


• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave Adoption Assistance


• Tuition & Certification reimbursement


• Employee Mortgage Loan Program


• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships


• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.


• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)


• Matching Gifts Program - dollar-for-dollar up to $1,000


• Access to grants, nonprofit resources, and volunteer opportunities


• More than $6,000,000 donated since 2020


• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in‑demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.