Director Compliance Officer

Coast One Mortgage; Coppell (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer •

401(k) Retirement plan with employer •

Paid Maternity Leave/Parental Bonding/

Job summary

Newrez seeks a Director Compliance Officer to lead the servicing compliance governance program within the Compliance Governance & Testing team of the Servicing Compliance & Operational Risk department. You will own governance, policy reviews, state and CFPB examination responses, and provide senior judgment and challenge across the function.

You’ll partner with advisory, testing, operations, and business lines to resolve complex regulatory questions, mentoring staff and acting as a senior

Qualifications

• Expert knowledge of federal mortgage servicing regulations, including RESPA (Regulation X), TILA (Regulation Z), FDCPA, FCRA, SCRA, UDAAP, and state servicing requirements.
• Working knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae seller/servicer and MBS guides and FHA, VA, and USDA servicing requirements.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
• High degree of business acumen; strong technical aptitude.
• Strong Microsoft Office skills

Responsibilities

• Own and maintain the servicing compliance governance framework, including compliance policies and procedures, letter and disclosure governance, and training completion governance.
• Maintain state regulatory requirement and fee matrices and ensure timely updates for federal and state regulatory changes.
• Perform compliance reviews of contracts, client servicing requirements, and related governance documents.
• Review escalated regulatory examination requests and responses for completeness, accuracy, and transparency, ensuring each response fully and precisely addresses the request, with a dotted reporting line to the Head of Servicing Compliance on examination matters.
• Support preparation for and responses to state and federal examinations, including multistate examinations, state regulator examinations, and CFPB examinations, in coordination with the exam management function.
• Execute challenge routines, provide independent review and credible challenge of first line processes, remediation evidence, and governance artifacts.
• Partner with Compliance Advisory, Compliance Testing, Operational Risk, and the lines of business to research and resolve complex regulatory questions.
• Provide senior-level compliance guidance and mentoring across the department and serve as a senior escalation point within the Servicing Compliance function.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Skills

Mortgage regulations

Regulatory compliance

Communication

Interpersonal skills

Microsoft Office

Business acumen

Education

Bachelor’s degree in business, finance, legal studies, or related field

Advanced degree or JD preferred

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY:

The Director Compliance Officer is a senior‑level individual contributor on the Compliance Governance & Testing team within the Servicing Compliance & Operational Risk department, the second line of defense for the servicing line of business. The role owns the servicing compliance governance program, including compliance policies and procedures, letter governance, training completion governance, compliance contract reviews, and state regulatory and fee matrices. The role also owns escalated reviews of servicing regulatory examination requests and responses, with a dotted reporting line to the Head of Servicing Compliance on examination matters, ensuring responses are complete, accurate, and transparent in an environment of increasing state and federal examination activity. The role provides senior compliance judgment and credible challenge across the department without a management layer.

DESCRIPTION:

Essential Functions, Duties, and Responsibilities

• Own and maintain the servicing compliance governance framework, including compliance policies and procedures, letter and disclosure governance, and training completion governance.


• Maintain state regulatory requirement and fee matrices and ensure timely updates for federal and state regulatory changes.


• Perform compliance reviews of contracts, client servicing requirements, and related governance documents.


• Review escalated regulatory examination requests and responses for completeness, accuracy, and transparency, ensuring each response fully and precisely addresses the request, with a dotted reporting line to the Head of Servicing Compliance on examination matters.


• Support preparation for and responses to state and federal examinations, including multistate examinations, state regulator examinations, and CFPB examinations, in coordination with the exam management function.


• Execute challenge routines, provide independent review and credible challenge of first line processes, remediation evidence, and governance artifacts.


• Partner with Compliance Advisory, Compliance Testing, Operational Risk, and the lines of business to research and resolve complex regulatory questions.


• Provide senior-level compliance guidance and mentoring across the department and serve as a senior escalation point within the Servicing Compliance function.


• Ability to effectively and accurately convey information to others.


• Performs related duties as assigned by management.

Qualifications and Education Requirements:

• Bachelor's degree in business, finance, legal studies, or a related field, or equivalent work experience; advanced degree or Juris Doctor (JD) preferred.


• 12+ years of mortgage servicing compliance, regulatory, or legal experience, including experience at a large servicer or subservicer.


• Direct experience supporting or responding to regulatory examinations, including state examinations, multistate examinations, and CFPB examinations, strongly preferred.


• Demonstrated experience drafting and maintaining compliance policies, procedures, and governance documentation.


• CRCM or comparable compliance certification preferred.

Skills, Abilities, and Knowledge:

• Expert knowledge of federal mortgage servicing regulations, including RESPA (Regulation X), TILA (Regulation Z), FDCPA, FCRA, SCRA, UDAAP, and state servicing requirements.


• Working knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae seller/servicer and MBS guides and FHA, VA, and USDA servicing requirements.


• Strong verbal communication skills; strong writing and composition abilities.


• Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.


• High degree of business acumen; strong technical aptitude.


• Strong Microsoft Office skills

Work Environment and Physical Requirements:

Working on‑site at assigned office location.

Regular and punctual attendance adhering to schedule established by leadership.

Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.

Sedentary work in a stationary position at a cubicle for prolonged periods of time.

Constant repetitive motions required for operating a computer, such as typing and managing phone calls.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on‑site to complete essential job duties, absent extenuating circumstances.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future.

Our total rewards package is designed to support your whole self.

Company Benefits:

• Medical, dental, and vision insurance


• Health Savings Account with employer contribution


• 401(k) Retirement plan with employer match


• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave


• Adoption Assistance


• Tuition & Certification reimbursement


• Employee Mortgage Loan Program


• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships


• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.


• 1 company‑paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)


• Matching Gifts Program - dollar‑for‑dollar up to $1,000


• Access to grants, nonprofit resources, and volunteer opportunities


• More than $6,000,000 donated since 2020


• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in‑demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.