Senior Community Manager

associacareers; California (MO); On-site; USD 80,000 - 90,000; Full time

Job summary

Associa is seeking a Community Manager II to oversee the operation of a community association on-site at 2698 Junipero Ave, Signal Hill, CA 90755. The role involves managing relationships with homeowners, vendors, and the board to ensure smooth operations and compliance with governing documents.

You will supervise finance-related tasks, budgets, and reporting, coordinate maintenance, and support architectural and compliance matters.

Qualifications

• Associates degree required; related experience may offset degree.
• 0–3 years of community association experience.
• Knowledge of HOA operations and board interactions.

Responsibilities

• Supervise the operation and administration of the Association in accordance with the management agreement and policies.
• Act as liaison with the Association Board of Directors and homeowners as needed.
• Perform administrative and management duties as directed by the Board of Directors.
• Ensure community management tools are developed and utilized (calendar, action items, budgets, etc.).
• Review monthly financial reports and present management summaries to the Board.
• Provide recommendations to the Board on major capital expenditures as needed.
• Monitor delinquency rates and collections processes for the portfolio.
• Attend Board meetings and prepare Board packages.
• Manage board communications and ensure compliance with policies.
• Oversee vendor management, procurement, and performance evaluation.

Skills

Microsoft Office

Customer service

Communication skills

Time management

Education

Associates Degree

Bachelors Degree preferred

Job description

A Community Manager II (On-Site/Portfolio Community Manager) is responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Job Duties and Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Compensation

• $80,000-$90,000 /annually;direct experience highly considered.

Employment Type

• Full-time

Work Location

• 2698 Junipero Ave Suite 101-A Signal Hill, CA 90755

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. Knowledge of communities/property/real estate and homeowners associations. Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners

Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level. Knowledge of conflict resolution techniques at a proficient level. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills.

Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills.

Education and Experience

• Associates Degree Required
• Bachelors Degree Preferred
• 0 – 3 years of Community Association experience

Certifications or Licenses

• Industry Specific Certification
• Location Specific License

Travel Requirements

• Travel may be required

Working Conditions

• Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
• Overtime may be required.
• Frequent social interaction.