Senior Community Manager

Sun Communities; Romulus (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & Prescription coverage

Dental & Vision plans

On-site fitness center

401(k) with Sun matching

Job summary

Sun Communities seeks an on-site Senior Community Manager for West Village Estates in Romulus, MI. The role oversees operations, budgeting, marketing, leasing, and resident relations, and serves as the daily contact for residents.

Responsibilities include supervising staff, managing rent collection, vendor coordination, and ensuring compliance with fair housing and safety policies. Housing is provided for the on-site position.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred in Real Estate, Hospitality, or Business.
• 4 years of property management experience including 2 years in supervision.
• 6 months of sales and leasing experience.

Responsibilities

• Markets homes for sale and coordinates listing documents.
• Resolves complaints and responds to issues promptly.
• Manages rent collection and delinquency processes including evictions as needed.
• Oversees operating expenses, invoices and budgeting support.
• Coordinates lease activities, repairs, and refurbishments for homes.
• Ensures compliance with fair housing laws and employment rules.

Skills

Leadership

Communication

Negotiation

Organizational

Customer service

Education

High School Diploma or GED

Bachelor's Degree in Real Estate, Hospitality, or Business

Tools

Microsoft Office

Email & Internet

Job description

West Village Estates Overview Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.

Job Duties

• Markets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)
• Resolves complaints and responds to issues in a timely manner. (Essential)
• Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)
• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)
• Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Assists with developing and maintaining marketing strategies
• Coordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
• Initiates lease renewals and rent increase letters, ensuring timely distribution
• Inspects and recommends purchase and renovation of used/repossessed homes
• Prepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Handles emergencies that may arise onsite, ensuring adherence to standard operating procedures
• Ensures compliance of safety policies; completes worker's compensation accident and incident reports in a timely manner
• Ensures that community appearance is maintained to Sun's curb appeal standards
• Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
• Reports deficiencies that would adversely affect the operation of the community
• Reviews and compiles property accounting reports for the Accounting Department
• All other duties as assigned

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 4 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)
• Must have a valid driver's license

Benefits

BENEFITS At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Romulus, MI, US

Employment Type: Regular Classification: Full Time Job Reference: 137143 Job Segment: Real Estate, Manager, Sales, Management