Senior Community Manager

Sun Communities, Inc.; Romulus (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription

Dental and Vision Plans

On-Site Fitness Center

401(k) with Sun matching

Paid Time Off

Job summary

Sun Communities, Inc. in Romulus, MI seeks a Senior Community Manager to oversee operations and profitability of the community. You will be the day-to-day contact for residents, managing marketing, leasing, home sales, maintenance, budgeting and staff supervision to ensure a high-quality living environment.

The role requires strong leadership, organizational and communication skills, with a focus on compliance, cost control and resident relations. On-site housing is provided for this community.

Qualifications

• Bachelor's degree or higher preferable
• 4 years in property management including 2 years supervisory experience
• 6 months in prior sales and leasing experience
• Strong knowledge of fair housing and employment laws
• Proficient with Microsoft Office Suite and basic accounting principles

Responsibilities

• Markets homes for sale and coordinates listing documents
• Resolves complaints and responds to issues promptly
• Manages rent collection, posting, and deposits; handles delinquencies
• Handles evictions following Sun's policies
• Approves invoices for operating expenses and sales costs
• Coordinates team member selection, development and policy compliance
• Assists with developing and maintaining marketing strategies
• Coordinates lease homes, repairs, leasing activity and re-leasing processes
• Ensures compliance with federal, state and local fair housing laws
• Initiates lease renewals and rent increase notices
• Prepares sites for home models and coordinates with maintenance
• Manages on-site emergencies per SOPs
• Ensures safety policy compliance and reports incidents
• Maintains curb appeal and community appearance
• Assists with budgets and CapEx planning
• Reports deficiencies affecting operations
• Compiles property accounting reports for Accounting Department
• All other duties as assigned

Skills

Leadership

Organizational skills

Communication skills

Sales & Leasing knowledge

Fair housing knowledge

Education

High School Diploma or GED (Required)

Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)

Job description

Career Opportunities: Senior Community Manager (137143)

Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.

Job Duties

• Markets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)
• Resolves complaints and responds to issues in a timely manner. (Essential)
• Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)
• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)
• Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Assists with developing and maintaining marketing strategies
• Coordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
• Initiates lease renewals and rent increase letters, ensuring timely distribution
• Inspects and recommends purchase and renovation of used/repossessed homes
• Prepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Handles emergencies that may arise onsite, ensuring adherence to standard operating procedures
• Ensures compliance of safety policies; completes worker's compensation accident and incident reports in a timely manner
• Ensures that community appearance is maintained to Sun's curb appeal standards
• Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
• Reports deficiencies that would adversely affect the operation of the community
• Reviews and compiles property accounting reports for the Accounting Department
• All other duties as assigned

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 4 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)
• Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty