Senior Community Manager

Sun Communities & Sun Outdoors; Austin (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical and Prescription coverage

Dental and Vision Plans

On-Site Fitness Center

401(k) Plan with Sun matching

Tuition Reimbursement

Paid Time Off

Housing provided on-site

Job summary

Sun Communities & Sun Outdoors seeks a Senior Community Manager to oversee operations and profitability of the community, serving as the daily resident contact. This role covers administrative tasks, marketing, leasing, home sales, maintenance, budgeting and HR management, while being on-call around the clock.

You will drive leasing activity, coordinate a busy team, ensure fair housing compliance, and maintain Sun’s curb appeal and resident satisfaction across the community.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 4 years property management experience with 2 years supervisory experience.
• 6 months sales and leasing experience required.
• General maintenance knowledge and strong leadership abilities.
• Excellent verbal and written communication and negotiation skills.
• Ability to thrive in a fast-paced environment; basic accounting knowledge.
• Willingness to live on-site and to respond during non-business hours.

Responsibilities

• Market homes for sale and prepare documents to list and sell them.
• Resolve complaints and respond to issues in a timely manner.
• Manage rent collection, posting, and deposits, including delinquent debts.
• Handle delinquencies and eviction proceedings per company policy.
• Monitor invoices for operating expenses and sales costs.
• Coordinate hiring, development, and policy-compliant team management.
• Assist with marketing strategies and lease home coordination.
• Ensure compliance with fair housing laws and employment rules.
• Initiate lease renewals and rent increase notices.
• Inspect and approve purchases/renovations of homes.
• Prepare sites for models; coordinate with maintenance for move-ins.
• Respond to on-site emergencies and enforce safety policies.
• Provide data for budgets and CapEx planning; report deficiencies.

Skills

Leadership

Communication

Negotiation

Organizational skills

Adaptability

Accounting basics

On-site availability

Education

Bachelor's degree in Real Estate, Hospitality, or Business

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Overview

Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.

Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.

Job Duties

• Markets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)
• Resolves complaints and responds to issues in a timely manner. (Essential)
• Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)
• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)
• Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Assists with developing and maintaining marketing strategies
• Coordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
• Initiates lease renewals and rent increase letters, ensuring timely distribution
• Inspects and recommends purchase and renovation of used/repossessed homes
• Prepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Handles emergencies that may arise onsite, ensuring adherence to standard operating procedures
• Ensures compliance of safety policies; completes worker's compensation accident and incident reports in a timely manner
• Ensures that community appearance is maintained to Sun's curb appeal standards
• Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
• Reports deficiencies that would adversely affect the operation of the community
• Reviews and compiles property accounting reports for the Accounting Department
• All other duties as assigned

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 4 years in property management experience, including 2 years of supervisory experience (Required)
• 6 months in prior sales and leasing experience (Required)
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)
• Must have a valid driver's license

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty