Senior Community Manager

Crispin; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Crispin is seeking a Senior Community Manager who excels at building and engaging online communities. This role involves leveraging social media platforms to foster community interaction, develop strategic content, and collaborate with the marketing team. An ideal candidate will have a strong background in community management and a passion for culture.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) matching

Flexible vacation policy

Paid parental leave

Sick time

Paid medical leave

Generous holiday calendar

Qualifications

• 3-5 years of experience in community/social media management.
• Strong written and verbal communication skills.
• Experience with crisis communication and conflict resolution.

Responsibilities

• Engage with the online community across social platforms.
• Develop comment strategies and write social copy.
• Monitor social media channels for inappropriate content.

Skills

Social copywriting

Community management

Interpersonal skills

Online engagement

Content development

Crisis communication

Knowledge of fashion/sports/culture

Education

Bachelor’s degree in Marketing, Communications, or social science

Tools

Social media management tools

Analytics platforms

Graphic design tools

Video editing tools

Job description

This range is provided by Crispin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

HEY YOU. You’re a Senior Community Manager, and you get the internet. You know how to build real communities. You have extensive experience in social copywriting, multiple-channel community management, and assisting in social campaign production to ensure best-in-class practices and social-first creative execution. Most importantly, you have your pulse on the culture – you’re obsessed with what you love, and are curious about what you don’t know. You’re a hard worker, a team player, and you can’t wait to see what the future holds.

Responsibilities

• Actively engage with our online community across various social media platforms (e.g., Instagram, TikTok, LinkedIn, YouTube) by responding to comments, messages, and mentions in a timely and professional manner.
• Develop comment strategies and write social copy for campaign assets and community management responses.
• Collaborate with the marketing team to develop compelling and relevant content that resonates with our community, including social-first posts for campaigns and evergreen content.
• Identify opportunistic and reactive moments and develop content ideas to activate each.
• Implement strategies to grow our online community by attracting new followers, fostering relationships with influencers and industry leaders, and leveraging partnerships and collaborations.
• Cultivate relationships with our most passionate community members and advocates, empowering them to become brand ambassadors and amplifiers of our message.
• Monitor our social media channels for inappropriate content, spam, and trolls, and take appropriate action to maintain a positive and respectful community environment.
• Assist in crisis communications planning and execution.
• Track key metrics related to community engagement, sentiment, and growth, and provide regular reports and insights to inform decision-making and strategy refinement.
• Collect data and insights from social platforms, assisting in the development of regular social performance reporting.
• Participate in select client-facing meetings and presentations.
• Plan and execute online events, contests, and initiatives designed to foster community interaction and deepen engagement with our brand.
• Curate a weekly social culture report that includes recent news, can’t-miss moments, and other relevant information for internal and external teams.

Qualifications

• 3-5 years of experience working in community management/social media management, preferably in a consumer-facing or B2C environment.
• Ability to work in our NYC OWTC or LA Playa Vista office on Tuesdays and Thursdays
• Bachelor’s degree in Marketing, Communications, or a social science degree is preferred but not required.
• Excellent written and verbal communication skills, with a keen eye for detail is an absolute must.
• Strong interpersonal skills and the ability to build relationships and engage with diverse communities.
• Proficiency in social media management tools and analytics platforms (Sprinklr, Rival IQ, etc.)
• Experience with graphic design, video editing, or other multimedia content creation tools is a plus.
• Knowledge of best practices for online community management, including crisis communication and conflict resolution.
• Extensive knowledge of fashion, sports, and/or popular culture is a requirement for this role.

Compensation Range is: $80,000 - $100,000 annually, depending on experience. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, job-related qualifications/skills, and geographic location. The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/dental/vision insurance, matching 401(k), FSA and HSA accounts, flexible vacation policy, sick time, paid parental leave, paid medical leave, STD/LTD insurance benefits, and generous holiday calendar.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Customer Service

• Industries

  Advertising Services

Referrals increase your chances of interviewing at Crispin by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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