Senior Community Manager

Turtle Rock Studios; Irvine (CA); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

100% Medical, Dental, Vision Coverage

Retirement Savings Plan Matching

Flexible Work Arrangements

Generous Time Off Policy

Company Events

Fully Stocked Kitchen

Job summary

Turtle Rock Studios in Irvine, CA is looking for a Senior Community Manager. The role involves being the voice of the community, maintaining connections with players, and representing the studio through various media.

The ideal candidate has over 5 years of community management experience, a confident on-camera presence, and is skilled in creating engaging content. Benefits include medical coverage, retirement matching, and flexible work arrangements.

Qualifications

• 5+ years of experience managing communities for live or shipped games.
• Deep understanding of community management best practices and player engagement.
• Confident, natural on-camera presence.
• Hands-on experience creating content in an established brand voice.
• Proficiency with monitoring, analytics, and reporting tools.
• Strong written and verbal communication skills.
• A savvy gamer with an eye for gameplay moments.
• Collaborative, positive, and comfortable working across departments.

Responsibilities

• Champion our global community and keep them engaged.
• Represent Turtle Rock Studios in developer streams and updates.
• Manage and grow presence across various social channels.
• Create compelling content reflecting the studio’s personality.
• Plan international communication strategies for events.
• Monitor sentiment and trends using third-party tools.
• Collaborate with teams to celebrate community insights.
• Support social content and community promotional use.

Skills

Community management best practices

Player engagement

On-camera presence

Social media content creation

Analytics and reporting tools

Strong communication skills

Collaboration across departments

Gameplay insight

Tools

OBS

Video editing tools

Job description

At Turtle Rock, we make the games we want to play. We're dedicated to providing a collaborative environment where our team members feel empowered with the creative freedom to contribute and grow. While we are based in Orange County, CA, we support flexible work arrangements ranging from in‑studio, hybrid, to fully remote throughout North America. Join our award‑winning game development team and help create our next hit title.

We are looking for a Senior Community Manager to be the voice and face of our community – someone who is just as comfortable jumping into Discord to chat with players as they are hosting a livestream with our developers. As the Senior Community Manager, you will help shape the connection between our studio and the players across the globe who make our worlds come alive. To be successful in the role, you are an individual who thrives on authentic communication, loves great games, and understands how to turn community feedback into action that improves the player experience. This position will report to the Head of Marketing.

Responsibilities

• Champion our global community: Be the daily link between our players, regional partners, and our development team — building trust, excitement, and open dialogue across all platforms
• Lead global community management efforts to connect players across regions and keep them engaged with our worlds and development updates
• Be on‑camera and in‑stream: Represent Turtle Rock Studios in developer streams, community updates, and social content with authenticity and enthusiasm
• Own social channels: Manage and grow our presence across Reddit, Discord, X (Twitter), TikTok, Instagram, YouTube, and emerging platforms
• Create compelling, on‑brand content: Write and produce posts and updates that reflect the studio’s personality and resonate with our players while interfacing with creative services and multimedia personnel
• Engage players around live titles: Plan and execute international communication strategies for patches, updates, events, and new content drops
• Monitor sentiment and trends: Use third‑party tools to track engagement, player feedback, and community health, turning insights into actionable recommendations
• Collaborate with teams across the studio and our global partners to ensure unified messaging, bring player insights to the forefront, and celebrate the great work happening here at Turtle Rock Studios
• Support game capture and content: Help capture gameplay, screenshots, and behind‑the‑scenes content for community and promotional use

Requirements

• 5+ years of experience managing communities for live or shipped games, ideally experienced working in or around AAA development pipelines
• Deep understanding of community management best practices and player engagement
• Confident, natural on‑camera presence — you enjoy connecting directly with players through streams and videos
• Hands‑on experience creating social and community content in an established brand or product voice
• Proficiency with monitoring, analytics, and reporting tools (e.g., Sprout, Brandwatch, Meltwater, Discord insights)
• Strong written and verbal communication skills — approachable, clear, and authentic
• A savvy gamer capable of playing well with an eye for gameplay moments, community stories, and emerging social trends
• Collaborative, positive, and comfortable working across departments to bring the community perspective into every decision

Preferences

• Familiarity with OBS, video editing tools, or Unreal Sequencer
• Background in influencer/creator partnerships or social campaigns
• You’ve moderated or managed a high‑volume Discord or Reddit community

Benefits and Perks

• 100% Medical, Dental, Vision Coverage for you and your family
• Retirement Savings Plan Matching
• Flexible Work Arrangements – In‑House, Hybrid, and Remote
• Generous Time Off Policy
• Company Events – In‑Person + Virtual Events
• Fully Stocked Kitchen + Sponsored Food Trucks

The estimated base pay range for this role is: $90,000 - $135,000 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.