Senior Community Manager

Edward Rose & Sons, LLC; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

On the job training

Paid time off

Bonus opportunities

Great work environment

Opportunities for advancement

Discounted apartment home

Job summary

Edward Rose & Sons invites a seasoned Senior Community Manager to lead operations at the Carmel community. You will drive resident satisfaction, oversee finances, maintenance, and team performance, while ensuring compliance and safe, harmonious living.

You’ll collaborate with departments to optimize occupancy, revenue, and retention, and you’ll mentor staff to deliver exceptional service. Join a century‑long family business committed to growth, development, and an outstanding workplace culture.

Qualifications

• Experience in multi-use property management preferred.
• Experience using Yardi Voyager or other property management software.
• Previous management experience required.
• Excellent customer service, organization and time management.
• Strong written and verbal communication skills.
• Valid driver’s license (where required by location).
• NALP and CAM certifications are beneficial but not required.

Responsibilities

• Oversee daily operations of the community.
• Manage budgets, revenues, and financial reporting.
• Lead recruiting, hiring, onboarding and training.
• Ensure regulatory compliance, including fair housing.
• Foster resident relations and high-quality service.
• Coordinate maintenance and vendor activities.
• Collaborate with marketing on advertising and events.
• Maintain HOA governance awareness and reporting.

Skills

Leadership

Budget management

Team supervision

Vendor management

Customer service

Communication

Hiring & onboarding

Education

Associate or Bachelor’s degree in Business or related field

Tools

Yardi Voyager

Job description

Icon on Main Apartments
Carmel, IN 46032, USA

Description

Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for a Senior Community Managerto join our team in Carmel, IN! The Senior Community Managerdrivespositive and exceptional resident experience. This role oversees daily operations, finances (budgets, fees, vendors), maintenance, resident relations (rules and communication), and team members, while ensuring regulatory compliance (such as fair housing) and enforcing associated rules tomaintaina harmonious living environment. It requires strong leadership, communication, and management skills. The Senior Community Manager works collaboratively with the team to ensure successful operations andis responsible forfostering a safe and trusting environment among residents, team members, visitors, and vendors. The Senior Community Managermaintainsa strong focus on maximizing community revenue, resident satisfaction, and retention.

What are the responsibilities of a Senior Community Manager?

Attract,Recruit, and Onboard

• Interview and hire qualified candidates.
• Maintain appropriate personnel levels, coordinate schedules, and delegate effectively to meet the demands of the community.
• Actively participate in the talent attraction and selection process, including interviewing, selecting, orienting, and training team members as needed.
• Partner with leaders to assess staffing needs and workforce planning.
• Ensure timely hiring to support operational demands and team coverage.
• Train team members in resident relations and apartment sales techniques.
• Inspire team members to consistently deliver high quality customer service to residents.
• Successfully acclimate new hires to company systems, processes, policies, and expectations.
• Communicate company mission, vision, values, and performance standards to new team members.

Perform

• Overseesales and serviceteams.
• Process and evaluate applications and lease renewals.
• Investigate and enforce rules of occupancy; inspect vacant apartments and document needed repairs.
• Work with leaders to set and adhere to operational budgets.
• Evaluate contractor projects upon completion to ensure high quality and contract compliance (if applicable, based on location).
• Maintain complete records of income, expenses, signed leases, complaints, performance, etc.
• Consistently prepare and submit weekly reports on general operations, payroll, and the financial performance of the community.
• Accurately prepare and submit communications to the collections department.
• Participate in organizing and facilitating community events and other special projects as assigned.
• Assist the marketing team in managing and evaluating advertising initiatives as well as updating market surveys.
• Be on property as needed for all major incidents requiring recovery (e.g., flood, electrical outages, safety incidents).
• Consistently exhibit a positive disposition while interacting with residents, colleagues, and vendors.

Reward,Retain, and Transition

• Propose and implement innovative strategies to promote team member recognition and reward high performance.
• Develop and maintain systems for recognizing achievements and contributions across teams.
• Propose and implement innovative strategies to promote team member engagement, productivity, and retention.
• Meet with team members on a regular basis to discuss strengths and development opportunities.
• Work with individuals to develop goals and action plans to increase skillset.
• Foster a positive team culture that supports morale, collaboration, and accountability.
• Support ongoing professional development and career growth opportunities.
• Support internal mobility, promotions, and role transitions by preparing team members for new responsibilities.
• Assist in documenting knowledge transfer and maintaining operational continuity.

Additional Responsibilities:

• Maintain awareness of governance for the Homeowners Association (HOA) of the Icon community, includingCovenants, Conditions, & Restrictions (CC&Rs),Bylaws,Articles of Incorporation,Rules & Regulations, meeting minutes, and financial statements.
• Act as a key contact for the HOA in response to ERS obligations to the condominium owners.
• Act as liaison for commercial spaces rented to retail organizations.
• Coordination forthe outdoorpublic space.
• Overseeingthe scheduling, set up of event related equipment, etc.
• Act as liaison for the commercially rented spaces with duties that may include cleaning, p ower,andinternet.
• Act as liaison for u tilities i.e. water, sewer, etc., c leaning and trash removal, s ecurity, and c ommunications.

What are the role’s requirements?

DesiredQualificationsand Experience :

• Previousexperience in multi-use property management is preferred.
• Experience using Yardi Voyager or related property management software.
• Previousexperience in a management role isrequired.
• Exceptionalcustomer service, organizational and time-management skills
• Strong written and verbal communication skills.
• Abilityto execute job duties under stressful circumstances such as last-minute deadlines or otherdifficult situations.
• Acceptable driving record anda validdriver’s license (if applicable, based on location).
• Consistentlydemonstratebehaviors that align with the company’s Mission, Vision, and Values, and performin accordance withthe standards outlined in our Performance Pillars.
• An associate or bachelor’s degree in a business-related field is preferred.
• NALP and CAM certifications are beneficial but notrequired.

What's in it for you?

• Comprehensive benefits package, including 401(k) with company match
• On the job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.