Senior Community Life Service Coordinator

The Community Builders Inc.

Boston (MA)

On-site

USD 63,000 - 77,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

Health Savings Account contributions

Life & Disability Insurance

401(b) retirement plan with company-m

Job summary

The Community Builders Inc. is seeking a Senior Community Life Service Coordinator for Historic South End in Boston. This on-site role partners with Pine Street Inn and property management to run resident-centered programs and ensure housing stability.

You will coordinate services, lead workshops, manage data and reporting, and engage residents to foster leadership and wellness across the community.

Qualifications

Experience building and maintaining partnerships with social service providers and organizations.
Management ability to energize site staff and partners.
Experience using data and evaluations to inform program design.

Responsibilities

Develop and manage partnerships with local service providers, organizations, and universities.
Co-lead annual workplans with property management and PSI.
Support residents by building relationships and coordinating referrals and resources.
Foster resident engagement and lead health and wellness activities.
Oversee data collection and reporting using CL Connect and Power BI.
Manage budgets and grant deliverables.
Coordinate site communications with partners, funders, and corporate support.
Input program data weekly and share metrics with partners.
Represent TCB at monthly interagency meetings.

Skills

Partnership building

Leadership

Data-driven practice

Resident engagement

Organizational skills

Communication

Problem solving

Education

Bachelor's degree

MSW preferred

Tools

Power BI

Job description

Community Life Service Coordinator: Historic South End

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voter registration, healthy living, and resident leadership.

The Senior Community Life Service Coordinator role at TCB

The Senior CL Service Coordinator (CLSC) works in close collaboration with TCB Property Management to ensure operational excellence at Historic South End. This leadership position supports a collaboration between TCB and the Pine Street Inn (PSI), the largest homeless services provider in New England, who will provide on‑site support for formerly unhoused individuals living at the property. In addition, the Senior CLSC will coordinate consistent communication between stakeholders including residents, PSI, and TCB. The Senior CLSC will plan resident‑centered, trauma‑informed programs and other leadership opportunities working closely with residents and other partners.

Under direct supervision of the Director of Community Life - Boston, the Senior Community Life Service Coordinator will:

Develop and manage strategic partnerships with local service providers, organizations, and universities focused on economic mobility, resident leadership, health & wellness and housing stability.
Lead Community Life efforts in collaboration with TCB property management and the Pine Street Inn to develop annual one‑year workplans outlining strategies, partnership development and activities that fit into the sites' strategic objectives.
Support residents experiencing housing instability by building trusting relationships and having a strong understanding of reliable, quality resources/organizations for which to make referrals, as needed; coordinate the implementation of the TCB Housing Stabilization Standard of Practice; collaborate with PSI when appropriate.
Foster and cultivate relationships with residents and encourage residents to engage within their community.
Facilitate coordination of TCB's Health Ambassador program; identify residents who want to stay active and help organize activities that promote health and wellness.
Conduct life skills and capacity building workshops such as housekeeping 101, reading and understanding the lease, budgeting, and community engagement.
Report on progress through consistent documentation of work through CL's data management system.
Oversee CL budgets and fulfill reporting requirements for grant funded activities and manage progress towards fulfilling grant deliverables.
Coordinate with staff to ensure effective communication between the site team and community partners, agencies, funders, and TCB corporate support.
Manage administrative tasks, to carry out programming.
Ensure the collection and input of all program and performance data at least weekly in the CL Connect database. Coordinate with partners for sharing of data and metrics; use Power BI to confirm documentation and view reports
Collect CLQs for 30% of residents every other year and document in SurveyMonkey.
Represent TCB at various monthly community interagency meetings and report back to the team.
Participate in professional development opportunities and contribute to best practices.
Prioritize tasks and communicate progress, problems, and needs for additional support.
Perform other project‑related duties as needed.

Here's what we're looking for

Experience building and maintaining effective partnerships and working with social service providers and other organizations
Demonstrated management ability and interest in motivating and energizing site staff and partners
Demonstrated experience and expertise in using data and evaluations to inform practice and program design
Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds, including in areas relating to housing stabilization and goal‑setting
Excellent organizational, communication (oral and written), and problem‑solving skills
Strong personal initiative, attention to detail, and ability to work independently
Bachelor's degree, 5+ years of related experience, MSW preferred
Strong preference for a bilingual Spanish speaker

Benefits