Community Life Service Coordinator

The Community Builders, Inc.; Holyoke (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

The Community Life Services Coordinator at The Community Builders, Inc. is based at Lyman Terrace in Holyoke, MA, and works on-site five days a week.

The role focuses on developing support services for residents, coordinating with local partners, and helping residents achieve personal goals. You will build relationships with residents, coordinate with property management, and use data tools to document outcomes and improve programs, with a strong emphasis on housing stability and community

Qualifications

• Experience building partnerships with social service providers.
• Ability to motivate and energize site staff and partners.
• Experience using data and evaluations to inform programs.
• Experience engaging residents from diverse backgrounds, including housing stabilization.
• Excellent organizational, written and verbal communication, and problem-solving skills.
• Strong initiative, detail-oriented, and able to work independently.
• Bachelor’s degree in social work or related field; 5+ years experience preferred.
• Bilingual Spanish speaker required.

Responsibilities

• Build relationships with residents and connect them to local resources.
• Develop strategic partnerships with local service providers; bring programs to the property.
• Collaborate with property management to develop annual workplans and activities.
• Conduct the Community Life Questionnaire.
• Develop an annual Community Success Plan with strategies and partners.
• Conduct new resident welcome orientations.
• Create monthly outreach and communication with residents (newsletters, flyers, calls).
• Use CL Connect and Power BI to document services and outcomes.
• Support housing stabilization efforts (late rent, housekeeping, lease issues).
• Participate in ongoing professional development (min 12 hours/year).
• Recruit and lead volunteers and interns.
• Attend supervision and site team meetings.
• Other duties and responsibilities as requested.

Skills

Partnerships

Staff management

Data analysis

Community engagement

Communication

Initiative

Spanish fluency

Education

Bachelor’s degree in social work or related field

Job description

Position: Community Life Services Coordinator

Location: Lyman Terrace, Holyoke MA

Salary: Full time $60-$70K

About The Community Builders

The Community Builders, Inc. (TCB) is an entrepreneurial real estate developer and owner. Our mission is to build and sustain strong communities where all people can thrive. We envision a world with vibrant, safe and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities to pursue their dreams, and we work to make that vision a reality. Founded in 1964, TCB currently owns/manages 12,000+ units of rental housing across the Northeast, Mid-Atlantic, and Midwest.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voter registration, healthy living, and resident leadership.

The Community Life Coordinator role at TCB

Reporting to the CL Director for New England, the Community Life Service Coordinator (SC) develops and coordinates support services for residents at Lyman Terrace in Holyoke. The SC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals. This position also supports a collaboration between TCB and the Food Bank of Western MA, who provide food and support for the site’s food pantry. This role is required to be on site 5 days per week.

Key Responsibilities

• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Develop strategic partnerships with local service providers; bring programs to the property and
• Collaborate with TCB property management to develop annual one-year workplans outlining strategies, partnership development and activities that fit into the sites’ strategic objectives.
• Conduct the Community Life Questionnaire
• Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes
• Conduct new welcome orientations for new residents
• Create consistent outreach and communication with residents, including monthly newsletters, flyers, telephone calls and door knocking
• Use of TCB's data collection and analysis systems, CL Connect and Power BI, to document services provided to residents and outcomes achieved
• Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues
• Participate in ongoing professional development, at least 12 hours per year that pertain to the CLSC position
• Recruit and lead volunteers and interns to assist at the property
• Attend regular supervision meetings, and site team meetings
• Other duties and responsibilities as requested

TCB succeeds with diverse and inclusive teams

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply. As a mission-directed nonprofit with a longstanding focus in urban neighborhoods, TCB believes that our potential impact as a local partner, housing provider, and great neighbor are immeasurably enhanced when staff and leadership combine technical proficiency with the abilities, perspective and insight that can only arise from true representation of the communities?that we serve.??

Here’s What We're Looking For

• Experience building and maintaining effective partnerships and working with social service providers and other organizations
• Demonstrated management ability and interest in motivating and energizing site staff and partners
• Demonstrated experience and expertise in using data and evaluations to inform practice and program design
• Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds, including in areas relating to housing stabilization and goal-setting
• Excellent organizational, communication (oral and written), and problem-solving skills
• Strong personal initiative, attention to detail, and ability to work independently
• Bachelor’s degree in social work or related field with 5+ years of related experience preferred
• Bilingual Spanish speaker required

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.

Salary is competitive and commensurate with experience.