Community Life Service Coordinator

The Community Builders; Holyoke (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

The Community Builders is seeking a Community Life Services Coordinator for Lyman Terrace in Holyoke, MA. This on-site role focuses on coordinating resident services, building partnerships with local providers, and using data tools to track outcomes and support housing stability.

You will work closely with property management and community partners to plan programming, connect residents to resources, and foster healthy, inclusive housing communities.

Qualifications

• Bachelor's degree in social work or related field preferred with 5 years of related experience.
• Experience building and maintaining effective partnerships with social service providers and other organizations.
• Strong communication and interpersonal skills with residents of diverse backgrounds.
• Ability to analyze data and use findings to inform program design and outcomes.
• Experience coordinating services and working with property management and community partners.

Responsibilities

• Build relationships with residents to understand needs and connect them with local resources.
• Develop partnerships with local service providers and bring programs to the property.
• Create annual workplans with strategies and activities aligned to site objectives.
• Conduct resident orientations and maintain regular outreach through newsletters and events.
• Use CL Connect and Power BI to document services and outcomes.
• Coordinate resources around housing stability issues and tenant support.
• Attend supervision and site meetings and participate in professional development.
• Recruit and supervise volunteers and interns to assist on-site.

Skills

Relationship building

Partnership development

Data analysis

Spanish bilingual

Communication skills

Organizational skills

Problem solving

Education

Bachelor's degree in social work or related field

Tools

Power BI

CL Connect

Job description

Position Community Life Services Coordinator

Location Lyman Terrace Holyoke MA

Salary Full time 60 70K

About The Community Builders

The Community Builders Inc TCB is an entrepreneurial real estate developer and owner

Our mission is to build and sustain strong communities where all people can thrive

We envision a world with vibrant safe and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities to pursue their dreams and we work to make that vision a reality

Founded in 1964 TCB currently ownsmanages 12000 units of rental housing across the Northeast Mid Atlantic and Midwest

About Community Life

Community Life CL is The Community Builders TCBs place based model that uses healthy and stable housing as a platform for connecting residents to services community resources and opportunities so they can thrive

By creating programs and building strategic partnerships with residents and local stakeholders CL helps create pathways to opportunities in early education economic mobility youth development community engagement voter registration healthy living and resident leadership

The Community Life Coordinator role at TCB

Reporting to the CL Director for New England the Community Life Service Coordinator SC develops and coordinates support services for residents at Lyman Terrace in Holyoke

The SC will ensure resident and community success through close work with property management building and sustaining relationships with local and regional partners planning programs and other on site opportunities for residents and working one on one with residents to assist them in achieving their goals

This position also supports a collaboration between TCB and the Food Bank of Western MA who provide food and support for the sites food pantry

This role is required to be on site 5 days per week

Key Responsibilities

• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities
• Develop strategic partnerships with local service providers; bring programs to the property and
• Collaborate with TCB property management to develop annual one year workplans outlining strategies partnership development and activities that fit into the sites strategic objectivesConduct the Community Life Questionnaire
• Develop an annual Community Success Plan a strategic work plan that includes strategies activities and partners necessary to impact CL outcomes
• Conduct new welcome orientations for new residents
• Create consistent outreach and communication with residents including monthly newsletters flyers telephone calls and door knocking
• Use of TCBs data collection and analysis systems CL Connect and Power BI to document services provided to residents and outcomes achieved
• Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments housekeeping and other lease compliance issues
• Participate in ongoing professional development at least 12 hours per year that pertain to the CLSC position
• Recruit and lead volunteers and interns to assist at the property
• Attend regular supervision meetings and site team meetings
• Other duties and responsibilities as requested

TCB succeeds with diverse and inclusive teams

The Community Builders Inc is committed to ensuring diversity in its workplace and candidates from diverse backgrounds are strongly encouraged to apply

As a mission directed nonprofit with a longstanding focus in urban neighborhoods TCB believes that our potential impact as a local partner housing provider and great neighbor are immeasurably enhanced when staff and leadership combine technical proficiency with the abilities perspective and insight that can only arise from true representation of the communitiesthat we serve

Heres what were looking for

• Experience building and maintaining effective partnerships and working with social service providers and other organizations
• Demonstrated management ability and interest in motivating and energizing site staff and partners
• Demonstrated experience and expertise in using data and evaluations to inform practice and program design
• Experience engaging communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds including in areas relating to housing stabilization and goal setting
• Excellent organizational communication oral and written and problem solving skills
• Strong personal initiative attention to detail and ability to work independently
• Bachelors degree in social work or related field with 5 years of related experience preferred
• Bilingual Spanish speaker required

The Community Builders Inc is committed to ensuring diversity in its workplace and candidates from diverse backgrounds are strongly encouraged to apply

Salary is competitive and commensurate with experience