Senior Community Engagement & Social Listening Lead

Wipro Ltd.; Seattle (WA); On-site; USD 60,000 - 149,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Equal opportunity employer

Job summary

Wipro Ltd. seeks an experienced Community Manager to support Microsoft and shape how the brand engages across social communities and real‑time conversations.

The ideal candidate is highly organized and thrives in a fast‑moving social environment, able to translate conversations into actionable insights and proactive engagement strategies. You will lead complex engagements, develop advanced social listening queries using Boolean logic, craft platform‑native responses, and collaborate with

Qualifications

• 5-8 years of experience in social media or community management.
• Experience supporting large brands across social platforms.
• Ability to translate conversations into insights and engagement strategies.
• Strong writing and communication skills with platform-specific copy expertise.

Responsibilities

• Lead complex, high-visibility community engagements.
• Develop advanced social listening queries using Boolean logic.
• Craft platform-native responses and guide content across teams.
• Collaborate with cross-functional partners to translate community activity into recommendations.
• Build reusable frameworks for escalation, engagement and measurement.

Skills

Social media strategy

Community management

Brand voice

Data analysis

Social listening

Boolean queries

Cross-functional collaboration

Copywriting

Tools

LinkedIn

Reddit

TikTok

Instagram

YouTube

X

Job description

Wipro Ltd. seeks an experienced Community Manager to support Microsoft and shape how the brand engages across social communities and real‑time conversations.

The ideal candidate is highly organized and thrives in a fast‑moving social environment, able to translate conversations into actionable insights and proactive engagement strategies. You will lead complex engagements, develop advanced social listening queries using Boolean logic, craft platform‑native responses, and collaborate with