COMMUNITY MANAGER

Wipro; Seattle (WA); On-site; USD 60,000 - 149,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Equal opportunity employer

Job summary

Wipro Ltd. seeks an experienced Community Manager to support Microsoft and shape how the brand engages across social communities and real‑time conversations.

The ideal candidate is highly organized and thrives in a fast‑moving social environment, able to translate conversations into actionable insights and proactive engagement strategies. You will lead complex engagements, develop advanced social listening queries using Boolean logic, craft platform‑native responses, and collaborate with

Qualifications

• 5-8 years of experience in social media or community management.
• Experience supporting large brands across social platforms.
• Ability to translate conversations into insights and engagement strategies.
• Strong writing and communication skills with platform-specific copy expertise.

Responsibilities

• Lead complex, high-visibility community engagements.
• Develop advanced social listening queries using Boolean logic.
• Craft platform-native responses and guide content across teams.
• Collaborate with cross-functional partners to translate community activity into recommendations.
• Build reusable frameworks for escalation, engagement and measurement.

Skills

Social media strategy

Community management

Brand voice

Data analysis

Social listening

Boolean queries

Cross-functional collaboration

Copywriting

Tools

LinkedIn

Reddit

TikTok

Instagram

YouTube

X

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

We are seeking an experienced Community Manager to support Microsoft and help shape how the brand engages across social communities and real‑time conversations.

This role extends beyond traditional monitoring and response. The Community Manager will identify emerging conversations and cultural moments, uncover actionable insights, determine when and where the brand should engage, and help strengthen community management strategies across social platforms.

The ideal candidate is highly organized, adaptable, collaborative, and comfortable working in a fast-moving social environment where priorities can shift quickly based on conversations, cultural moments, sports, and evolving audience behaviors. They should be equally comfortable analyzing data and social listening insights, crafting thoughtful brand responses, and collaborating with teammates to identify and act on emerging opportunities.

Lead complex, high-visibility community engagement, applying strong brand, editorial, and audience judgment. Identify proactive and earned engagement opportunities across social platforms, creators, trends, cultural moments, sports, and communities.

Make thoughtfulengage-versus-skip decisions based on relevance, audience value, brand permission, timing, and potential risk.

Turn community conversations into actionable insights by identifyingemerging narratives, audience needs, sentiment shifts, trends, and opportunities.

Develop and refine advancedsocial listening queries using Boolean logic, exclusions, conversational language, and evolving terminology.

Createplatform-native responses that balance brand voice with the expectations, behaviors, and nuances of individual communities.

Identify sensitive conversations and determine whenescalation or additional review is required. Analyze engagement patterns and translate community activity into meaningful recommendations for social, content, and marketing teams. Leverage AI, social listening tools, and data to improve the speed, quality, effectiveness, and scalability of community management.

Develop reusablequery banks, response libraries, engagement frameworks, escalation guidance, and best practices to strengthen team capabilities and consistency.

Monitor and respond toreal-time moments and rapidly evolving conversations, adjusting priorities as audience behaviors, trends, and opportunities change.

Communicate proactively across anintegrated, cross‑functional team, keeping stakeholders informed and collaborating effectively across multiple workstreams.

You are an experienced community management professional who understands not only how to engage audiences, but when and why to engage, what conversations matter, and how to translate community activity into meaningful organizational insights.

The ideal candidate brings expertise in:

• Strategic, proactive community engagement and real-time identification of trends, cultural moments, and relevant conversations.
• Advanced social listening and Boolean query development, with strong social intelligence and pattern-recognition skills.
• Understanding of platform-specific audience behaviors, community dynamics, and engagement best practices.
• Brand voice and social copywriting, including the ability to create authentic, platform-appropriate responses.
• Escalation and reputation management, with sound judgment around sensitive or high-risk conversations.
• Community measurement, tagging, taxonomy, and performance analysis.
• AI-assisted research, analysis, and workflow development to improve efficiency and effectiveness.
• Strong data analysis skills, including experience working with Excel and structured datasets.
• Ability to manage multiple priorities, adapt quickly, and make sound decisions in a fast-moving social environment.
• Excellent written and verbal communication skills and the ability to collaborate effectively across cross-functional teams.

Platform Experience: Hands‑on experience across LinkedIn, Reddit, TikTok, Instagram, YouTube, and X is highly valuable.

Success in this role requires anagile, proactive professional with strong judgment who can navigate the unpredictable nature of social media, particularly around major announcements, cultural events, sports moments, and real‑time audience conversations.

The ideal candidate:

• Communicates proactively, clearly, and effectively with stakeholders and teammates.
• Prioritizes competing needs and adjusts quickly as conversations and business priorities evolve.
• Works independently while exercising good judgment about when to collaborate, seek input, or elevate.
• Brings curiosity, critical thinking, and sound decision‑making rather than relying solely on established playbooks.
• Collaborates effectively within a highly matrixed, team‑oriented environment.
• Demonstrates strong attention to detail, accountability, and consistent follow‑through on commitments.

Mandatory Skills: Social Media.Experience: 5‑8 Years.The expected compensation for this role ranges from $60,000 to $148,500 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.