Senior Community Engagement Manager

Trellix; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Support for Community Involvement

Job summary

Trellix is seeking a driven Community Engagement Manager to lead the growth of the Trellix online community for security professionals, building a welcoming and valuable space.

You will develop programs (AMAs, virtual events, member spotlights), moderate discussions, partner with Product, Customer Success, and the Trellix Learning Center, and track health metrics to continuously improve the experience.

Qualifications

• 5 to 7 years of experience in community management, social media, or brand advocacy — preferably in a B2B technology or cybersecurity environment
• Proven experience managing and growing online communities, with a track record of driving meaningful engagement and measurable results
• Experience working with or expanding ambassador or advocacy programs
• Strong writing and storytelling skills with the ability to translate complex technical topics into clear, engaging content for a professional audience
• Experience managing online communities using platforms such as Khoros, Higher Logic, Discourse, or similar
• Working knowledge of cybersecurity concepts, trends, or terminology, with the ability to engage credibly with a technical audience — prior experience in the cybersecurity industry is a plus
• Proficiency with social media management and customer success tools such as Sprout Social, Totango, Salesforce
• Analytical mindset with a track record of measuring and reporting on community and social KPIs
• Highly collaborative with the ability to build strong relationships across internal teams and external stakeholders

Responsibilities

• Own and drive the growth of the Trellix online community, creating a welcoming, engaging, and valuable space for security professionals
• Develop and execute strategic programs to deepen member engagement, including AMAs, virtual events, member spotlights, discussion threads, and product feedback forums
• Moderate community discussions, respond to member questions, and ensure a consistently positive and inclusive experience for all members
• Identify and nurture highly engaged community members, connecting them to broader opportunities within the Trellix ecosystem
• Partner with Product, Customer Success, and the Trellix Learning Center to surface timely resources, product updates, and training content within the community
• Monitor and report on community health metrics including membership growth, engagement rates, and member sentiment, using insights to continuously improve the community experience
• Expand and evolve Trellix's established Social Ambassador Program by identifying and recruiting new advocates from within the customer, partner, and employee community
• Develop ongoing enablement resources, engagement initiatives, and incentive programs to keep ambassadors active, motivated, and growing in their advocacy
• Equip ambassadors with shareable content, messaging toolkits, and exclusive access to Trellix news, events, and thought leadership
• Build and maintain strong, lasting relationships with ambassadors, recognizing and celebrating their contributions to the Trellix community
• Track ambassador activity, reach, and impact, reporting on program growth and ROI
• Support and execute Trellix's organic social media strategy across LinkedIn and YouTube, amplifying community stories, ambassador voices, and brand thought leadership
• Develop and manage a content calendar aligned with community programs, product launches, campaigns, and industry events
• Create compelling, on-brand content — including copy, graphics, and short-form video — tailored for a B2B cybersecurity audience
• Collaborate with internal teams (Product, PR, Sales, Customer Success) to ensure a consistent and authoritative brand voice across all channels
• Track and report on organic social performance, using data-driven insights to refine strategy and better serve the community

Skills

Community management

Social media

Brand advocacy

Content creation

Storytelling

Tools

Khoros

Higher Logic

Discourse

Sprout Social

Totango

Salesforce

Job description

About Trellix

Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com .

Role Overview

We are looking for a driven and creative Community Engagement Manager to join our Customer Marketing team.

About the Role

Community Management

Own and drive the growth of the Trellix online community, creating a welcoming, engaging, and valuable space for security professionals

Develop and execute strategic programs to deepen member engagement, including AMAs, virtual events, member spotlights, discussion threads, and product feedback forums

Moderate community discussions, respond to member questions, and ensure a consistently positive and inclusive experience for all members

Identify and nurture highly engaged community members, connecting them to broader opportunities within the Trellix ecosystem

Partner with Product, Customer Success, and the Trellix Learning Center to surface timely resources, product updates, and training content within the community

Monitor and report on community health metrics including membership growth, engagement rates, and member sentiment, using insights to continuously improve the community experience

Expand and evolve Trellix's established Social Ambassador Program by identifying and recruiting new advocates from within the customer, partner, and employee community

Develop ongoing enablement resources, engagement initiatives, and incentive programs to keep ambassadors active, motivated, and growing in their advocacy

Equip ambassadors with shareable content, messaging toolkits, and exclusive access to Trellix news, events, and thought leadership

Build and maintain strong, lasting relationships with ambassadors, recognizing and celebrating their contributions to the Trellix community

Track ambassador activity, reach, and impact, reporting on program growth and ROI

Organic Social Media

Support and execute Trellix's organic social media strategy across LinkedIn and YouTube, amplifying community stories, ambassador voices, and brand thought leadership

Develop and manage a content calendar aligned with community programs, product launches, campaigns, and industry events

Create compelling, on-brand content — including copy, graphics, and short-form video — tailored for a B2B cybersecurity audience

Collaborate with internal teams (Product, PR, Sales, Customer Success) to ensure a consistent and authoritative brand voice across all channels

Track and report on organic social performance, using data-driven insights to refine strategy and better serve the community

About You

Required Qualifications

5 to 7 years of experience in community management, social media, or brand advocacy — preferably in a B2B technology or cybersecurity environment

Proven experience managing and growing online communities, with a track record of driving meaningful engagement and measurable results

Experience working with or expanding ambassador or advocacy programs

Strong writing and storytelling skills with the ability to translate complex technical topics into clear, engaging content for a professional audience

Experience managing online communities using platforms such as Khoros, Higher Logic, Discourse, or similar

Working knowledge of cybersecurity concepts, trends, or terminology, with the ability to engage credibly with a technical audience — prior experience in the cybersecurity industry is a plus

Proficiency with social media management and customer success tools such as Sprout Social, Totango, Salesforce

Analytical mindset with a track record of measuring and reporting on community and social KPIs

Highly collaborative with the ability to build strong relationships across internal teams and external stakeholders

Company Benefits and Perks

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Support for Community Involvement

We're serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.